Question

Phone not receiving incoming calls - just going to voicemail

  • 14 December 2023
  • 4 replies
  • 109 views
S

I’ve just joined ID, my number had ported across but I cannot receive any calls! Everyone who calls me goes straight to my voicemail (the phone does not ring and I have no notification that anyone has tried to call). I’ve even tested this from one of my other mobiles and it gos straight ti voicemail 😡


Also does customer support even exist, as Live Chat does not work (it doesnt even appear) and there are no other provisions for contact?​​​​​​ 😡😡😡

I’m on a Google Pixel 6 and have followed all ID instructions.

PS I can make outbound calls without issue.

4 replies

andewhite
Rank
Userlevel 8
Badge +9

@spessex, have you tried using “##21#” to cancel all diverts?

If Live Chat isn't working, have you tried another of the iD primary support channels - namely:

  • Private message using Facebook Messenger.
  • X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

 

S

thanks @andewhite but I dont have FB and Ive used X about once in the past 3 years. I’ll have to have a look at X though is this is the case. It’s just annoying they dont have any other normal channels of contact via their site.

andewhite
Rank
Userlevel 8
Badge +9

Okay @spessex, have you tried using the “##21#” option to cancel all diverts? 

Unfortunately, online only help & support is typically what you get these days with a no-frills mobile operator, such as iD Mobile.

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @spessex,

Welcome to the Community!

Please let us know how you get on from the information that @andewhite provided.

If you require further assistance, please get back to us.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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