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phone number not associated with the phone??

  • 15 July 2023
  • 4 replies
  • 230 views
K
Rank

I’ve moved from vodaphone to ID a month go and transferred my number. 
I have just received a message saying ‘this number is registered to Apple ID but is not associated with this phone. You can keep using the number for iMessage and face time until it expires’ and it says it will expire in one day. 
What do I do to keep my original number?

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Best answer by Lauren 1 February 2024, 14:36

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4 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Kate Mayhew,

Welcome to the Community!

Please could you try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”

 

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
W
Rank

I have the same problem, but when I follow the instructions above my old number fails to save. What do I do to fix this?

andewhite
Rank
Userlevel 8
Badge +9

I have the same problem, but when I follow the instructions above my old number fails to save. What do I do to fix this?

Have you tried a NETWORK RESET, @William Nelson? 

The handset user guide usually explains how to perform a network reset.

 

Lauren
Rank
Userlevel 4
Badge

Hi @William Nelson, @andewhite is correct here. A network reset tends to fix that issue if the number isn’t saving. I’ve left instructions on how to do this below:

1) Turn off iMessage (Settings > Messages)

2) Restart your phone (by pressing and holding the on/off button)

3) Tap Settings > Phone > My Number and confirm that it is correct.

4) If it is not correct, please enter the correct number

5) Turn iMessage back to On (Settings > Messages)

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

-Lauren

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