Whilst I must say the lack of human interaction makes fixing an issue increasingly harder.
when I received the phone I wanted to transfer my old number to the new phone. I went through the whole process with certain codes and was told that I’d have to wait a certain amount of time until it was finished. I received confirmation that my old number had been transferred. However that is partially true, when I send text messages it says they have not been sent but they do send, sometimes my number comes up to other people as the number that came with the new phone and sometimes it comes up as my old phone number.
I cannot see anywhere any valuable information on getting this resolved, I can’t access my account because it says the details I’ve entered are incorrect even when using the two different phone numbers.
I need to get this sorted. I want to use ONLY my old phone number and not the one that came with the phone.
