Question

Phone stopped working

  • 17 March 2024
  • 2 replies
  • 16 views

Userlevel 1

Trying to get help from iD mobile is incredibly frustrating. Live chat not working.

My phone has stopped working and I need to know what my options are. 


2 replies

Userlevel 7
Badge +7

Hi @Helen999,

Welcome to the Community!

I’m very sorry to hear that. 

Please let us know if you had any issues contacting Live Chat and we can PM you.


Kash

Userlevel 4

Is the phone still under warranty? Are you near the end of your phone contract?

From within the Live Chat type in the message box "Talk to a person" . Try this between 8am to 8pm Mon to Fri I think the times are. 

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