Poor reception recently

Unfortunately the UK mobile service providers online coverage checkers are just a prediction of coverage at any given location based on computer models. Real world coverage, particularly indoors, could be better or worse than predicted for a given location.

The website https://mastdata.com has maps showing real world coverage for most UK locations.

Outside the house is much better than inside.  Inside reception used to be passable, but has become almost impossible in the last 2-3 months, though our configuration of electronics / furniture etc has remained the same.  Have any changes taken place in masts etc?  Thanks.

Thanks, this sounds like a good option.  However, I’m struggling to find this option on my Samsung Galaxy J6, which is limited to < Android 7.0.  ID does list this model as supporting wi-fi calling, but I can’t find the option on the phone itself, even after googling solutions.  Pity.

Hi @SD56 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi @MamaCath,

Welcome to the Community!

We would advise checking the coverage tracker and network status at the link below.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

The network status checker will show if any work is being carried out in the area.

If work is being carried out, that’s likely the cause of the issue.

Kash

Just back from a weekend at our caravan (DG54LF).  No phone signal whatsoever!  All weekend!  Every signal checker site I tried (at the local pub to get wifi!) said good signal!  It wasn’t!

Been with iD since May and had no trouble in the past in Dumfries and Galloway.

I’m off to a different network provider just as soon as I can arrange it.

Hi @MamaCath 

Please could you let us know the full postcode(s) where you’ve been having issues?

How long have you been having issues here?

Tom

I do understand that coverage isn’t that good at GD54LF but I have had no problems there since I first took  a sim with iD back in May.  I have been able to tether my tablet and TV to my phone with no problems until last week end.  I was moving around in the region and checking signal as I went.  Even in DG71LU (14 miles away) there was no signal.  Spoke with others on the caravan site who were with 3 and they were also finding the same problems - although like me seemed to be fine in the past.  There was definitely some sort of problem in Dumfries and Galloway and there should be a proper explanation for that.

In addition I am now finding my 4g signal at home in KA136RW is poor.  Coverage maps show this area to be good.  I can get a signal of sorts but my signal checker on my phone is saying -110dBm at best.

I’m in the process of sounding out a new network!

At the risk of repeating myself, yet again I read the same advice telling us to check out service coverage which states - Great news - 4G is in your area. If your device is 4G calling compatible, you'll have excellent 4G coverage for calls, texts, and mobile internet.

But it isn’t is it? I like many have had years of trouble free calls on our Samsung Galaxy S10e’s but the past 4 weeks or so have seen us experiencing an unparalleled outage of disconnected phone calls with continued loss of data. I have been monitoring the status update which tells me there is a known issue and engineers are working on it and will soon have the service back up and running. Four weeks of shite service and not one update regarding the outage. Never one word regarding an update just the same generic bollox. You keep trotting out the same bull advice but never appear to acknowledge just how much we are being let down by Three Network. Offer some valued advice instead of treating us like mushrooms.

Only days ago you broke your neck to shut me up when I raised this very issue. I promptly responded to ‘Your’ offer of a private message and answered all your questions behind a public forum away from the eyes of others who are experiencing precisely the same issues and after answering all your questions, then what? Silence …. no response to my provided answers and no response to my asking are you still even there Kash? Well Kash, what a great support ambassador for Id you turned out to be.

‘’I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer’’

If you spent as much time resolving problems as you do requesting disgruntled customers to blow hot air up your *rs*s the better this site might become.