porting

  • 15 April 2024
  • 3 replies
  • 39 views
J
Rank
Userlevel 1

I have recieved a SMS on my new ID sim to day porting of old number is complete reset phone which I have done. However my old device with old sim still active (EE) and all my messages are coming through on old sim and when I test my new ID dim it’s showing the new number (not my old number I ported across).

the ID app has changed with my old number now on my ID account.

 

Any suggestions what is happening?

3 replies

andewhite
Rank
Userlevel 8
Badge +9

Perhaps try restarting your old (EE) device, and try a NETWORK RESET on your new (iD) device, @JD1989?

If the switch from, EE to iD, was completed properly, your EE SIM card should be INACTIVE and all calls and texts should be going to the device using your iD SIM card. 

If that’s not happened, something might have gone wrong @JD1989, and you’ll need to get iD Mobile to fix things.

 

 

J
Rank
Userlevel 1

Thanks @andewhite finally ported over and after some fiddling round with the iMessage number an performing lots of resets on the new device all fixed thanks for your tips really useful 

Kash
Rank
Userlevel 7
Badge +7

Hi @JD1989,

Welcome to the Community!

Glad to hear that the issue is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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