Recently i bought iPhone in contract with ID mobile network and on receipt we requested for Port in of the running number on 10-Oct and since then incoming calls not working yet. We reached out ID mobile multiple time despite of great difficulty to reach them (as profile/app setting not done yet and can’t be setup with ongoing issue) and learnt that it's due to split port in where only outgoing service only is ported in. This is on for last 10 days and everytime we reach out to customer care they give 48 hrs SLA but no resolution. Even i reached out to their complaints team which isn't responding or providing clear ETA, updates on Issue. On repeatedly asking to complaints team, how long do i need to wait and what’s the next step, there is no clear step provided.
We are lost with not direction, visibility on ongoing issue how long will it take to resolve. The support from ID mobile customer care and complaints team is not helping. Need your guidance on how to esclate this issue further to have immeidate help.
