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Previous member re-joined

  • 13 March 2024
  • 4 replies
  • 28 views
Damien Nelson
Rank

I am unable to log into ID Mobile on my iPhone or iPad using the app but when I Google ID Mobile log in and use my email address and password I manage to login. I then see my name and mobile number displayed on my ‘Dashboard’. It then shows Remaining Monthly Allowances (-392 days left) with zero  mins text data for the Billing Period 18/1/23 to 14/2/23.

Your next bill so far: error in calculating the estimated bill, displayed amount may not be correct.

£0.00

Payment due on 1st March 2023

 

For some strange reason it is pulling back when I was previously an ID Mobile customer prior to moving to Lebarra, this is despite deleting my history and cookies. I re-joined ID Mobile last month, 3/3/24, keeping my previous mobile number and activating it.

 

Please help me sort out the problems.
 

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Best answer by Damien Nelson 14 March 2024, 10:49

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4 replies

WelshPaul
Rank
Userlevel 8
Badge +6

You need to register for a new online account to manage your new plan. You cannot use an old account or re-use any email addresses previously used to create old online accounts.

Damien Nelson
Rank

Thank you Welshpaul but surely I don’t have to create a new email address just because of ID Mobile?

 

Damien Nelson
Rank

OK, so I created a new email address just for the purpose of being able to register with ID Mobile.

logging in was then a breeze and all is working fine.

 

Many thanks 🤩 

Kash
Rank
Userlevel 7
Badge +7

Hi @Damien Nelson,

Welcome to the Community!

It looks like @WelshPaul has helped you out with this one.

Please get back to us if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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