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Proof of purchase needed for insurance claim

  • 27 February 2024
  • 4 replies
  • 45 views
T
Rank

Hello,

 

I’ve seen duplicate questions as this, however the resolutions have always been a IDmobile agent privately messaging them. I need a document that confirms the make, model, IMEI and purchase date of my iphone purchase with IDmobile.

 

Thank you.

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Best answer by andewhite 27 February 2024, 16:39

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4 replies

andewhite
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Userlevel 8
Badge +9

Okay @temuujinnat, have you asked an iD customer adviser for this information by using their online Live Chat service? 

Chat to iD Mobile at https://idmobile.co.uk/live-chat, via a popup window in your web browser. 

The customer advisers work until 8pm on weekdays.   

T
Rank

I can’t use Live Chat. It fails to start with this error “Attempting to restore lost connection. Chat session will end if unable to restore in 0:00 minutes.”

 

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @temuujinnat, you can also contact customer service on social media using Facebook Messenger, or X (formerly Twitter). 

 

Otherwise, it might be necessary to wait for a PM from iD Mobile in this forum.

Kash
Rank
Userlevel 7
Badge +7

Hi @temuujinnat,

Welcome to the Community!

Just checking if you managed to get your issue resolved?

If you still require assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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