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Purchasing a new contract instead of upgrading

  • 3 March 2024
  • 2 replies
  • 55 views
G
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I am opening a new id contract with a better phone before my previous one has run out - am I able to keep my number and transfer any remaining balance onto my new account?

or do I have to terminate my old contract?

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Best answer by WelshPaul 3 March 2024, 16:07

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WelshPaul
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Userlevel 8
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No, you cannot transfer a number from one iD Mobile account to another. Your choices are:

  1. Return the new contract under the cooling off period and upgrade your existing account.
  2. Cancel your existing account
  3. Port your existing number out to another network and then port it back over to your new iD Mobile account.
Kash
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Userlevel 7
Badge +7

Hi @Georgia Fellows,

Welcome to the Community!

I can see that @WelshPaul has provided you with the options that you have.

However if you require further assistance or information, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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