Question

roll over

  • 15 November 2023
  • 8 replies
  • 38 views
N
Rank

I've run out of my data and I would like to start my next moth data .

8 replies

andewhite
Rank
Userlevel 8
Badge +9

Perhaps login to your iD online account, and buy a data add-on, or a new bundle if using PAYG.

 

N
Rank

I'm not using pay as u go I have contract I didn't meant to change my billing date from the 30th to 15th and I have no data left for 16 days what would I have to doe.

N
Rank

And how would I be able to start my next roll over or get some data and allowances 

andewhite
Rank
Userlevel 8
Badge +9

And how would I be able to start my next roll over or get some data and allowances 

You probably need an add-on @Niyazi capar.

Perhaps worth looking the following forum article for more information about this:

 

N
Rank

How can change my billing date I did not mean to change it I have 16 days to my next roll over and I only got 6 GB for 10 ponds it's not worth it 

N
Rank

Possible I can change my billing period to the last one I've changed yesterday 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Niyazi capar, I suspect you can only change your billing date once in any billing period. 
Probably a question of waiting now, for your new billing period to begin, at which point you should be able to change your billing date again.

Alternatively, speak to the iD customer support team as below: 

The iD agents work until 8pm on weekdays. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Niyazi capar,

I can see that we have responded to your other post.

We hope that you managed to get this resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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