Question

S23 trio offer

  • 9 January 2024
  • 3 replies
  • 77 views

Userlevel 1

Hi all having problems claiming the S23fe trio offer ,Samsung need an invoice but what i received off ID they wont except . I bought the phone on contract so invoice shows perches price as £0 have been on chat twice and phone complaints still waiting  just wondering if anyone knows how to   solved this .

Thanks Tony.


3 replies

Userlevel 7
Badge +4

Hi @Tony O'donohoe 

 

Sorry to hear this, will Samsung not accept your invoice from iD Mobile or is the issue that the upfront cost was £0 therefore purchase price would be input as £0?

 

Tom

Userlevel 1

Hi Tom thanks for you interest it was £0 price they didn't like  but all sorted now after a few online  chats and three phone call and logging complaint , but in the end got there bloody technology ha-ha 

 Thanks Tony.   

Userlevel 7
Badge +4

Hi @Tony O'donohoe 

 

Glad to hear you’ve got this sorted now, let us know if you need anything else.

 

Tom

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