My SIM card has stopped working out without warning. I’ve tried the troubleshooting steps which did not help at all.
I received a new SIM card as I upgraded my plan about a month ago but there’s no instructions or guide stating that the new plan will only work on the new SIM so it’s been binned long ago.
Please reinstate my existing SIM card ASAP! THe new plan has worked fine on the old SIM card until last night
Best answer by andewhite
View original
+9
You can get a replacement iD SIM from any Currys store, or ask for a replacement using the iD live chat service.
Replacements SIM cards are NOT activated, so you’ll need to activate your replacement SIM online once you’ve got it. Anyway, good luck
Why do I even need a new SIM card when the other was working fine? This is a right hassle and leaves my daughter without mobile network connectivity until resolved!
+9
My SIM card has stopped working out without warning. I’ve tried the troubleshooting steps which did not help at all.
You’ve posted that your SIM card stopped working
I do agree that when things break, it can be a hassle.
If you can’t fix your ‘broken’ SIM card, you’ll need a replacement SIM from iD Mobile.
The only thing that ‘broke’ the SIM card was whatever change IDMobile has implemented in the backend system for no apparent reason other than shipping more replacement SIM cards when customer subscription plans are updated.
The SIM wasn’t removed from the phone or otherwise damaged in any way.
+9
I’d also be frustrated in your position
If your iD plan is pay-monthly, and you’ve followed all the online trouble-shooting tips, I’m not sure what else you can do, except get a replacement SIM.
+4
Hi
Apologies about this, I can see we’ve been in contact and this has been resolved with a replacement SIM, please let us know if you need anything else.
Tom
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
