SIM not working

  • 22 January 2024
  • 3 replies
  • 13 views
Karen Caffrey
Rank

New phone A25 5g Galaxy my old sim is inserted but not able to receive or phone out. All tips tried and contacted ID twice who assured me it would work after following instruction, still no joy!! Need phone as 24 hour carer and frustrated as I can't speak to any on. Can anyone help PLEASE

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Karen Caffrey,

Welcome to the Community!

Just checking if you can send and receive text messages?

It may be worth testing the SIM in a different handset if it’s only a call issue.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Karen Caffrey
Rank

Hi Kash I have tried everything still not able to receive calls or messages or send either, eventually rang the complaints line and spoke to someone! I am getting sent a new SIM hoping it arrives tomorrow. 

Karen 

Kash
Rank
Userlevel 7
Badge +7

Hi @Karen Caffrey,

Hopefully the replacement SIM resolves the issue for you.

If you need any help activating the SIM or have further issues, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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