Question

sim wont activate after upgrade

  • 28 November 2023
  • 1 reply
  • 71 views

I upgraded my pay monthly sim yesterday and received a text last night- “Good news! Your new SIM card is now in the process of being activated. The SIM should be activated shortly, but this can take up to 1 hour. We'll send you a text message to confirm as soon as the activation is complete.” 
 

however 12 hours later my sim is still showing as no service? I didn’t request a new SIM card with the upgrade either. Not sure how to fix that or is it just a waiting game? Not really ideal not being able to use a service that I’m paying for right enough. 


1 reply

Userlevel 8
Badge +9

Don’t hang around waiting for iD to read you post here @ahfraz

Use online Live Chat to get this fixed - https://idmobile.co.uk/live-chat (via popup in your browser). 
The agents work until 8pm on weekdays.  

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Why iD Mobile?