still no signal

  • 17 October 2023
  • 5 replies
  • 21 views
Whittaker Gillian
Rank

I've complained loads of times about my very poor signal and nothing has been done about it  its ridiculous for months now .when I ring or someone rings me I carnt hear them as it keeps going off please sort this for me . I'm paying 25.99 for nothing and I carnt afford this as I carnt use my phone as I should be able to

5 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Whittaker Gillian,

Welcome to the Community!

I’m sorry to hear about the coverage issues you are experiencing.

Have you checked your coverage and network status via the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If this has been raised with the Complaints Team, the team will contact you shortly.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Whittaker Gillian
Rank

I've done everything. Was told to put sim in another phone and still no signal. Not even 1 bar . It's ridiculous 😒  I've spoken to ppl and still not sorted 😒 

Tom
Rank
Userlevel 7
Badge +4

Hi @Whittaker Gillian 

 

I’m sorry to hear this, if you haven’t tried a replacement SIM card, this could be worth a try, you’ll be able to pick up a replacement SIM card at any Currys store and activate it via the iD Mobile app/website while logged in.

 

Please keep in contact with the complaints team about this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Whittaker Gillian
Rank

I carnt get to a curry's I d9nt drive please send me 1 out

Kash
Rank
Userlevel 7
Badge +7

Hi @Whittaker Gillian,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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