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this is a new phone so how do i turn off safeguard please?

  • 20 April 2024
  • 3 replies
  • 51 views
Kevin Broughton
Rank
Userlevel 1

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

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Best answer by Kash 23 April 2024, 12:05

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Kevin Broughton,

Welcome to the Community!

You can turn off the adult content filter via your iD Mobile account or the app.

To add or remove the restriction, simply log in to your iD app or log in to my account area and select 'services', then toggle adult content filtering 'on' or 'off'.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kevin Broughton
Rank
Userlevel 1

Thank you,,, problem resolved 😁

Tyler
Rank
Userlevel 3

Hey @Kevin Broughton, we’re very glad to hear!

 

Best regards,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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