Solved

unable to log in

Ken Ken
Rank
Userlevel 1

Is the system down?

Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised? 

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Best answer by WelshPaul 23 May 2022, 21:46

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4 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Read the big orange notice at the top of the page.

Rory
Rank
Userlevel 5
Badge +6

Hi @Ken Ken, we were having some issues with the app yesterday. Could you please try again for me today?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Adam N-t
Rank

I cannot create new login for my new account and I need last 3 bills. Can I speak with advisor?

Kash
Rank
Userlevel 7
Badge +7

Hi @Adam N-t,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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