Question

Upgraded yesterday and Sim stopped working, help?

  • 1 December 2023
  • 3 replies
  • 25 views
Dan White
Rank

Hi All, 

 

Upgraded my contract yesterday and my sim stopped working around lunch time today, received the new phone shortly after and swapped the sim over and still not working.

 

Any ideas?

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Dan White,

Welcome to the Community!

When you upgrade to a SIM only we may sometimes send out a new SIM card.

If you upgraded and the upgrade SIM isn’t working it sounds like you may need a replacement SIM.

You can either collect one from Curry’s or we can get one sent out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terry Beavers
Rank

please can you send a new sim as soon as possible as i can’t use my phone. i will also need refunding for the days i can’t use my phone.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Terry Beavers,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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