Question

Voice mail - not set up - won't accept any PIN

  • 9 November 2023
  • 4 replies
  • 336 views
Vicky Pulman
Rank

As above. No matter what pin I enter to set it up - its not accepted. I have 4 VMs i can’t access. 

4 replies

andewhite
Rank
Userlevel 8
Badge +9

It seems that iD Mobile’s network partner (Three UK) are migrating customers to a new voicemail system @Vicky Pulman. 

Perhaps your mailbox is being migrated at the moment - anyway, the online iD Live Chat customer support team should be able to check your iD account, and hopefully assist. 

The online agents work until 8pm on weekdays. 
Begin chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser) - just type “talk to a person” to avoid the 24/7 chat-bot.

Kash
Rank
Userlevel 7
Badge +7

Hi @Vicky Pulman,

Welcome to the Community!

Just checking if you managed to contact Live Chat and get some help?

If you require further assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Vicky Pulman
Rank

Hi @Vicky Pulman,

Welcome to the Community!

Just checking if you managed to contact Live Chat and get some help?

If you require further assistance, please let us know here.

 

Kash

Not had chance yet due to family stuff. Will try now thanks. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Vicky Pulman,

We hope that this is resolved.

Please let us know how you get on and we would be happy to help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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