Question

Voicemail

  • 11 April 2024
  • 7 replies
  • 53 views
A
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I am unable to delete any voicemail. There is no option to delete or any trash can on screen. In fact I am only able to hear the oldest voicemail and have 2 new ones I cannot retrieve because as soon as it plays the old one it cuts off to the main menu with no delete option? any suggestions out there, this is a new account (8 days) and a galaxy s24

7 replies

Jonty Soper
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Userlevel 3
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Hi,

Option #3 is to delete.  Does it help at all?  Assuming it’s accepted of course.  Otherwise, just want to paste a link to iD’s Community voicemail support page, just for info (if it has anything)…

https://community.idmobile.co.uk/getting%2Dstarted%2Dwith%2Dyour%2Did%2Dmobile%2Dplan%2D152/voicemail%2Dsettings%2Dmessages%2Dand%2Duser%2Dguide%2D45098?tid=45098

One option… you could turn voicemail off and then on again later.  This may help reset everything, BUT, you will likely lose the unheard voicemails so use as a last resort.

There used to be a way to call voicemail from a landline, but I can find no info on this.  Perhaps others can chip-in (if the feature still exists).

Jonty.

A
Rank

Thanks and yes Option 3 is the standard across most networks to delete but it won’t delete, just goes to end of message and cuts to the main options for listening, changing greetings etc but absolutely no way of deleting or hearing the other 2 voicemails. Tried the on?off to no avail so will need to try your link to community support page unless anyone else out there knows? But Thanks for trying

andewhite
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Userlevel 8
Badge +9

If you recently switched to iD, and your old service provider’s voicemail had some ‘unread’ messages, things can sometimes go wrong during the switch.

I suspect you’ll need iD to fix this issue, but they’ve got to engage Three UK (who provide the voicemail service for iD Mobile), which can take ages. 

Good luck, @Andy05. 

 

 

 

A
Rank

Thanks andewhite but they are new messages left just this week and Three UK was my old provider, but I can’t seem to find a way of directly contacting Three, my next thought is trying a Currys branch?

andewhite
Rank
Userlevel 8
Badge +9

Okay @Andy05, I suspect because you’re now a iD Mobile customer, Three UK won’t help you, even if you had a way of contacting them directly.

 

A
Rank

Sorry that was a typo on my behalf. It’s is ID mobile I need to contact as the messages are on Id this week since my switch from 3 last week. I just cannot find a way of contacting ID since their 7777 phone service can’t do anything

andewhite
Rank
Userlevel 8
Badge +9

Sorry that was a typo on my behalf. It’s is ID mobile I need to contact as the messages are on Id this week since my switch from 3 last week. I just cannot find a way of contacting ID since their 7777 phone service can’t do anything

Okay @Andy05, alas iD Mobile don’t provide a telephone support helpline. 

All iD’s interactive help & support is online via Live Chat, or from their social media pages by using Facebook Messenger or X (formarely Twitter) to contact iD privately. 

Alternatively, if you don’t mind waiting days, weeks, months even, then just hang on here for a response from an iD employee.

 

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