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We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

S
Rank

I keep getting this error message when I try to transport my old number to ID Mobile.

 

There’s no customer service number to speak to and no one on live chat. Can someone please help?

 

thanks

icon

Best answer by andewhite 11 April 2023, 12:46

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14 replies

Digg3r
Rank
Userlevel 2
Badge

If you live close to a Currys store you could try speaking to an ID mobile rep there. The guy who set mine up had it done and transferred within 24 hours. I have found the app to be quite buggy. 

andewhite
Rank
Userlevel 8
Badge +9

The transaction number must start with the number “4” @Shirin.alavi. 
Try entering your LASTNAME using all CAPITAL letters.
🤞   

S
Rank

The transaction number must start with the number “4” @Shirin.alavi. 
Try entering your LASTNAME using all CAPITAL letters.
🤞   

Wow! the last name in CAPITALS fixed it!!! Thank you!!!!

How very silly of the website to need that??? How would someone. guess? I wasted hours and hours on this. But glad its finally sorted, and haven’t spent even more time on this! 🙏 

Kash
Rank
Userlevel 7
Badge +7

Hi @Shirin.alavi,

Welcome to the Community!

We have been advised that this issue has been fixed so it should work in capitals or lowercase.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jay Mistry
Rank

I have the same issue - i’ve tried most of the things mentioned above - still not working for me - any other ideas?

andewhite
Rank
Userlevel 8
Badge +9

I have the same issue - i’ve tried most of the things mentioned above - still not working for me - any other ideas?

Probably better to start a new topic for this @Jay Mistry, where you can describe in detail the issue you’ve got with iD Mobile. 

Mohammed
Rank
Userlevel 7
Badge +10

I have the same issue - i’ve tried most of the things mentioned above - still not working for me - any other ideas?

Hey @Jay Mistry,

Did you submit a request to keep your number when you placed the order?

If so, what date did you select for the port?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Becky Lane Rose
Rank

I am receiving the same issue and have tried the surname in capitals but have no joy… any help would be gratefully received… 

Tom
Rank
Userlevel 7
Badge +4

Hi @Becky Lane Rose 

 

Have you already provided your PAC code for a number port at checkout/purchase?

 

Please let us know if you still require assistance here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jools Partridge
Rank

Hi, I'm getting the same message and tried all of the above. I have copied and pasted to info so I knew it was correct, and even tried typing it all in in case that was an issue. 

andewhite
Rank
Userlevel 8
Badge +9

Hi, I'm getting the same message and tried all of the above. But still no luck. Its my work number for my business so its critical its in place. I have copied and pasted to info so I knew it was correct, and even tried typing it all in in case that was an issue. 

Just a cautionary note here @Jools Partridge - iD Mobile terms & conditions state their services are for personal use only.

 

Jools Partridge
Rank

I didn't read that before!! 

andewhite
Rank
Userlevel 8
Badge +9

I didn't read that before!! 

If you’re in your cooling off period you could return your order @Jools Partridge for a refund. 

The following online article might help in this situation.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Jools Partridge 

 

Have you submitted your PAC code already at checkout? If so you won’t need to submit the PAC via the port form, the port will happen on the date selected/given.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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