Hello. Can you please resolve the issues with the website? I have had my services turned off due to not being able to make my payment, thanks to not being able to access the website! I have tried calling to make my payment, but you’ve turned off my services so I can’t even do that! I have been sat in a queue to get on the website for an hour now. Every time it gets down to 5 minutes, it goes back up to 10+ again. Can this please be resolved, as it is increasingly frustrating!
Regards,
Sam
+7
Hi
Welcome to the Community!
Sorry to hear about the issues you are experiencing.
You can make a manual payment by calling our dedicated payment line on 0333 003 0001.
However you should now be able to access your account and make a payment.
If you have any problems, please get back in touch.
Kash
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