I was late to paying my bill but I am still blocked from using services even 24hrs later. Even when I try call somebody it says that I am up to date with my payment. Please help
Best answer by Rory
View originalI was late to paying my bill but I am still blocked from using services even 24hrs later. Even when I try call somebody it says that I am up to date with my payment. Please help
Best answer by Rory
View originalHi
Welcome to the Community!
In most cases the bar should be lifted within 2 hours.
However you may need to restart the handset in order for services to work.
Are you services still blocked? If so please let us know and we can PM you.
Kash
Hi I also have paid my bill but my services are blocked can you help please
Hi @laurabudden
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hello
Quickest way to get this sorted is to use the iD Live Chat service, or by sending a PM to iD via facebook or twitter.
It’s best to contact iD between 9am and 6pm, so you can chat or PM with a real person.
To avoid the 24/7 chat-bot on live chat, type “talk to a person” once you’re connected.
Anyway, good luck.
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