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Why is my first bill payment more than the invoice stated?

  • 25 April 2024
  • 4 replies
  • 27 views
Paul Mathersmith
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Userlevel 1

Hi, My contract started on 11th April, and I was sent an email saying my bill for the first month would be one amount, yet you have taken out the full monthly rental amount.  Why is this?

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Best answer by Lauren 27 April 2024, 12:39

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like a mistake, or perhaps something has been misunderstood, @Paul Mathersmith. 

Forum members can’t look at your iD account @Paul Mathersmith, for privacy and security reasons, so you might want to Live Chat online with iD support about your billing issue. 

The advisers work until 8pm on weekdays.

Paul Mathersmith
Rank
Userlevel 1

Thanks - how do I access liveChat- cant see it anywhere!

andewhite
Rank
Userlevel 8
Badge +9

Okay @Paul Mathersmith, access iD Live Chat at https://idmobile.co.uk/live-chat - if this doesn’t seem to be working, sometimes the following can help:

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / private window in your web browser

The iD Mobile chatbot works 24/7, and the advisers work until 8pm on weekdays.

Alternatively, you can send a private message to iD support from their pages on social media, by using Facebook Messenger or X (formerly Twitter). 

 

Lauren
Rank
Userlevel 4
Badge

Hi @Paul Mathersmith, your first bill is always taken on or around 14-days after the account is connected. This is your first month’s bill at the full line rental price. If you’ve selected a specific direct debit date at checkout, your next bill will come out on that date. 

I hope this helps.

-Lauren

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