You can change your phone number on your existing contract for an admin fee of £25.
If you need to change your number because you’re suffering from harassment, we can change your number free of charge. All we require is a crime reference number, which you’ll get when you report the harassment to the police.
You can contact our Live Chat agents to get your number changed. Our team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.
Another option is to transfer over a number from a different network. If you have, for example, a Pay as you go SIM with another provider, you can get a PAC code from them and move that number over to your existing account. You can do this by submitting your PAC in the iD Mobile App or you can enter your PAC online.