F.A.Q.

How do I get a PUK code to unblock my SIM?

  • 17 August 2021
  • 34 replies
  • 16635 views
iD Mobile
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If you enter the wrong PIN to unlock your phone too many times, you might block your SIM. If this happens, you’ll be asked to enter an 8-digit PUK code to unblock it.

To get your PUK code, please can get in touch with our agents via Live Chat. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and bank holidays.

34 replies

ggggg
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Hi , I have locked my phone by entering the wrong sim lock 3 times i need to get a PUK code. I can`t get into my account as don`t know details and can`t do lost info as can`t get on phone how do i get PUK

Kash
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Userlevel 7
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Hi @ggggg,

 

Have you contacted the Live Chat Team?

If not let us know and we’ll try and assist you further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
ggggg
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Hi, Kash > I tried that but it does not work for me what ever i do. Even phoned on land line but its just automated answers.

Kash
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Userlevel 7
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@ggggg,

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
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Could you please tell me, too, how to obtain a PUK code?

Will
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Userlevel 6
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Hi @Cottonite,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further and get you a PUK.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Shella Maputi
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How to unlock my puk code in this number 

 

Kash
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Userlevel 7
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@Shella Maputi,

The number that you provided doesn’t look like an iD Mobile number.

If it’s a number belonging to a different network I would advise contacting them directly.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
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Hi. Please advise how do I get PUK code. I have locked my sim. 

Mohsin
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Userlevel 6
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Hi @Adeel Ghias 

We will send you a Private Message now to help with this. Alterntively, you can speak to our iD Mobile team on Facebook and Twitter for a response sooner. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend.

Facebook - https://www.facebook.com/idmobileuk/

Twitter - https://twitter.com/id_mobile_uk?lang=en

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

If you enter the wrong PIN to unlock your phone too many times, you might block your SIM. If this happens, you’ll be asked to enter an 8-digit PUK code to unblock it.

To get your PUK code, please can get in touch with our agents via Live Chat. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and bank holidays.

This is great however what if your live chat is closed? How does one get the puk code? 

Will
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Userlevel 6
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Hi @Sonny,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Logan Parsons
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How do I get my PUK code to unlock my sim?

Logan Parsons
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The live chat isn’t helping very much at all so I don’t have any idea how to get the PUK code 

Logan Parsons
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@Will 

Kash
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Userlevel 7
Badge +7

@Logan Parsons,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nic Clappison
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I need a puk code but can’t get live chat to work. Please can you let me have one pls. 

Rory
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Userlevel 5
Badge +6

Hi @Nic Clappison, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
anzelika
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Hi , I have locked my phone by entering the wrong sim lock 3 times i need to get a PUK code. I can`t get into my account as don`t know details and can`t do lost info as can`t get on phone how do i get PUK

Kash
Rank
Userlevel 7
Badge +7

Hi @anzelika,

Did you manage to get in contact with someone or do you still require assistance?

Please let us know here and we can send you a PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
HeatherPJ
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Have got locked out of my phone, the sim wants a PUK code. My password is not accepted to log-in to id Mobile, so clicked on ‘forgot password’, they sent me a code on my phone, but can’t get it, as my  android phone is locked needing the PUK code?  I’ve also seen that I need an iD Mobile customer service pin to get on ‘chat’ but don’t know what this is?  Please advice me. Maybe a phone number to ring instead?  HeatherPJ

HeatherPJ
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I’ve been trying to click on ‘Live Chat’ can’t get it to appear, how do I contact iD mobile when I can’t get to the live chat? Please help me, my phone needs a PUK code asap. I’ve tried different browsers to no avail. 

Kash
Rank
Userlevel 7
Badge +7

Hi @HeatherPJ,

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Bahi Ghubril
Rank

need a PUK code!!!

WelshPaul
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Userlevel 8
Badge +6

To get your PUK code, please can get in touch with our agents via Live Chat. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and bank holidays.

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