My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21078 Topics

Tony James
Newbie
Tony JamesNewbie
posted in Pay As You Go.

positive feedback

Hi all, I have recently switched from O2 to id, and I wanted to give positive feedback, but this quite a task because all communication is geared towards complaints, issues etc.i paid considerably more, with O2, for a continually “buffering” G4 signal, I did my research and found the “3” network  best (from colleagues)and I now have uninterrupted signal at a fraction of the cost of O2.please make it easier to give positive feedback , I am delighted with this package.i hope you add a “praise” button to your Live Chat options, what do you think?

1
Kash
iD Mobile Employee
7 months ago
Lloyd Smith
Newbie
Lloyd SmithNewbie
asked in Your Phone & SIM.

iphone pixel 7 reset

Hello all,  Hope someone can help?My pixel 7 pro recently reset for a security update and when turning back on it asked for a password to regain access to the device. I tried my passcode and Google password with no luck and ultimately had to Dona factory reset and wipe everything. Has anyone had this before? Google can't advise if anything and are useless. I may send the phone back now! I do not trust it at all!

1
Tom
iD Mobile Employee
7 months ago
Roger Baines
Newbie
Roger BainesNewbie
asked in Coverage & Network.

existing sim not working

I am unable to use my existing SIM card. This is not a recently issued card, I have had it a long time with no issues. It is used in an iPad which is normally on WiFi but I occasionally use it away from home. All the posts I have seen refer to new SIM cards. Can you help!

1
Kash
iD Mobile Employee
1 month ago
Marc Barrow
Newbie
Marc BarrowNewbie
posted in Pay As You Go.

Promtion didnt come witb order

I ordered a Samsung s22 whilst there was a promotion where I get wireless earphones and fast charger but I only received the phone.

2
Kash
iD Mobile Employee
10 months ago
Richard Downes
Newbie
Richard DownesNewbie
asked in Your Phone & SIM.

iphone 14 pro

Will you get anymore in stock or are they fully discontinued? iPhone 14 pro

3
Kash
iD Mobile Employee
1 month ago
Chris Harris
Civilian
Chris HarrisCivilian
asked in Your Phone & SIM.

Delivery

I've ordered a phone through yourselves this morning. I am away over Christmas. I forgot to change the delivery address. And i'm not gonna be able to receive the phone and essa can change it

2
Tom
iD Mobile Employee
4 months ago
T
Newbie
Tom544Newbie
asked in Your Phone & SIM.

Transferring data plan to new phone

I’ve recently upgraded my phone and data plan but my plan has been received onto my old iPhone so I’m wondering how do I transfer my mobile data service to my new iPhone 

2
Kash
iD Mobile Employee
7 months ago
Florence Msoke
Newbie
Florence MsokeNewbie
posted in Your Phone & SIM.

PAC code

I asked for a PAC code since I cancelled my contract. I was told the code was emailed but unfortunately it said PAC Code not created. Can you help me to fix this problem please?

2
Siân
iD Mobile Employee
6 months ago
K
Newbie
KyrionNewbie
posted in Pay As You Go.

Samsung Not Sending Texts Solution

I have been struggling with sending text messages on my Samsung S21, as well as issues logging on to the ID mobile app.Tried all the advice on here and nothing worked.Then realised that on setting my Samsung to power saving to extend battery life, the phone dropped to 2G/3G, not 5G.Turned off power saving, returned to 5G and the issue vanished.I wanted to make a post here in case it is of any help to anyone else driving themselves batty!

1
Kash
iD Mobile Employee
2 months ago
Abid Hasan Helal
Newbie
Abid Hasan HelalNewbie
posted in Pay As You Go.

internet

Hello, Good Morning. I would like to shift my internet package limited to unlimited pack.Please show me a way.

1
Tom
iD Mobile Employee
3 months ago
Doug12345
Newbie
Doug12345Newbie
posted in Pay As You Go.

cost of call to Germany

What's the cost to call Germany from the uk

1
Kash
iD Mobile Employee
7 months ago
P
Civilian
philipmoorCivilian
asked in Your Phone & SIM.

Text Messages on Iphone 12

HiI cannot send Text messages on iphone - only Imessages.  Any idea why this option is missing?

2
Kash
iD Mobile Employee
8 months ago
I
Newbie
IsratNewbie
asked in Your Phone & SIM.

replacement sim needed

Hi need a replacement sim and the live chat is busy always telling me to try later. What do i do i am stuck. It should be illegal for companies to operate without letting customers be able to contact them. Definitely not staying after contract runs out. 

3
Kash
iD Mobile Employee
9 months ago
Marie Newman
Newbie
Marie NewmanNewbie
asked in Your Phone & SIM.

data allowance isnt correct

My plan is for 20gb a month after increasing my data on my plan, however on my phone it shows 2gb as the limit 

1
Kash
iD Mobile Employee
5 months ago
T
Newbie
Tristan k laskowsmiNewbie
posted in Your Phone & SIM.

my data aint working

My data ain’t working at all 

1
Kash
iD Mobile Employee
3 months ago
A
Newbie
Aaron SefiNewbie
asked in Your Phone & SIM.

PAC cancel

I sent my PAC number from my old network to ID mobile but now want to withdraw that request and keep the new id mobile number. How to do I cancel the request made earlier today?

2
Kash
iD Mobile Employee
8 months ago
J
Civilian
jobcompleteCivilian
posted in Your Phone & SIM.

URGENT

I ordered my phone to my old address and now I don’t know what To do it is impossible to contact ID Mobile

2
J
Civilian
8 months ago
Diogo Pestana
Newbie
Diogo PestanaNewbie
asked in Your Phone & SIM.

Buy 12 month SIM card

Hi, I bought monthly SIM card 12 month, but after a few hours I got a email saying was cancel because I didn’t pass credit application. What I can do i really want this plan 

2
Siân
iD Mobile Employee
5 months ago
Alice Authbert
Newbie
Alice AuthbertNewbie
posted in Your Phone & SIM.

switch sim

      

1
Kash
iD Mobile Employee
2 months ago
Geluk
Sidekick
GelukSidekick
asked in Your Phone & SIM.

How to stop e mails from forum on subjects not subscribed to??

As in Subject line, I can see no way to turn off e mails from this forum on subjects I have zero interest in?eg  A new topic has been created in iPhone users group.

2
Geluk
Sidekick
4 months ago
Julian Hawkins
Newbie
Julian HawkinsNewbie
posted in Pay As You Go.

stolen phone

My phone has been stolen and I can’t remember my password. Could you email me a link to change password 

1
Kash
iD Mobile Employee
8 months ago
Pauline Manley
Newbie
Pauline ManleyNewbie
asked in Your Phone & SIM.

coverage is awfull

Why is the 4g signal very poor when using apps , I was in Oxford and could not connect to my apps . I find ID signal is very poor on 4g . My daughter is on sky Mobil she was getting good signal on her 4g network. I am starting to regret moving over to ID network 

1
andewhite
Legend
9 months ago
S
Newbie
Sarej4886Newbie
posted in Your Phone & SIM.

upgrade

After trying to upgrade my phone I selected paid and now you have said I can’t my sister has just upgraded from a sim only just like me to the same package last week so I would like to complain why I can’t upgrade to the same deal Iv been a loyal customer for years ref number 131723344 

2
Kash
iD Mobile Employee
2 months ago
Stebro
Civilian
StebroCivilian
asked in Your Phone & SIM.

Get it fixed or i will find a reliable provider

Getting really fed up now signal came back for 5 minutes then went off again ( get it fixed or I will find a more reliable provider)😤

1
Siân
iD Mobile Employee
5 months ago
Anna Wenlock
Newbie
Anna WenlockNewbie
asked in Your Phone & SIM.

I found a text message

When I send a text message to anyone, they always come back as failed text messages even when they have been sent so I cannot tell Reper they’ve gone through or not as they all say failed. This is only started happening since I signed over to ID mobile. 

2
Tom
iD Mobile Employee
9 months ago
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