My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20928 Topics

A
Civilian
adamidoCivilian
asked in Community Archive.

Google Pixel 3a open to all Networks?

I just wanted to ask if the Google Pixel 3a is open to all networks sim cards? I wanted to get a Google Pixel 3a contract phone deal from here but will be using my Virgin Sim Card in it even though the contract is with iD Mobile.

1
Mohammed
iD Mobile Employee
4 years ago
A
Civilian
AdeyCivilian
asked in Community Archive.

EU Roaming area

I've recently cruised to Denmark, Norway, Sweden, Finland & Estonia why am I being charged for non EU roaming?

2
Mohammed
iD Mobile Employee
4 years ago
Nicky101
Civilian
Nicky101Civilian
asked in Community Archive.

I want to pay for a game via my bill how doi do this

I play a gaming site that has the option to pay for the games via my bill I’ve tried to set this up but it says my bill provider won’t allow it

1
Mohammed
iD Mobile Employee
4 years ago
N
Civilian
Nicola PriestCivilian
asked in Community Archive.

Cannot activate upgrade sim

Tried for three days to activate new sim, security code is not being sent to phone or email despite numerous attempts. Rang Customer service yesterday who asked me to call back, I said no I want some help now, they simply put me on hold and then sent me back to the menu which self selected a survey that asked each question over and over four times before cutting me off. Dire customer service in my opinion for a simple sim activation helpcall. If someone doesn’t help activate the sim today I will cancel the upgrade and take my business elsewhere.

6
N
Civilian
4 years ago
L
Linzi
asked in Community Archive.

Order Confirmation not received

I placed an order to upgrade this morning over the phone but I've still not received any confirmation. They did say it was getting delivered tomorrow but I wanted to check and make sure everything was correct.

6
Rory
Newbie
3 years ago
Steph4890
Civilian
Steph4890Civilian
asked in Community Archive.

Free chrome book with Pixel 3A/3AXL

I ordered the google pixel 3a phone with the free chrome book. Only the phone came today? Was i supposed to get the chrome book today aswell or does that take longer?

1
Gregor
Newbie
4 years ago
Nigel G
Civilian
Nigel GCivilian
asked in Community Archive.

returned phones, need PAC Code

OK, returned my phones within the 14 days. I would have rather just swapped the hand sets but service I have received from CPW has been appalling and idmobile wont answer the phones or resond on chat. How am supposed to get my pac codes?

6
Mohammed
iD Mobile Employee
4 years ago
K
Kirabx
asked in Community Archive.

How can I get my phone records for legal reasons

I need a copy of my phone records for legal reasons is there anyway I can request them? Via post or email?

2
Mohammed
iD Mobile Employee
4 years ago
H
Civilian
HeatherCivilian
asked in Community Archive.

When is the IPhone 7 Plus back in stock?

I’ve paid for the phone on Sunday and it’s was a pre order as I presume it’s out of stock. Just wondering when will new stock arrive and when I’ll get the phone?

3
H
Civilian
4 years ago
A
Civilian
armunroCivilian
asked in Community Archive.

New Samsung A30 refuses to register on network

I have a rolling sim only deal with ID mobile, but my new phone refuses to register with Id. Some things I tested, which conforms its an issue with Id Mobile: [list] [*]Phone works with Three sim/network (same as Id Mobile). So its not network or locked. [*]Sim works on old phone which is a Samsung J7 Pro. [*]Tried both sim slots on the A30 swapping with the Three sim; there is nothing wrong with the sim slots on the phone. [*]A30 is brand new unlocked never opened box. [*]Tried sim on its own. [*]Tried switching to 3g/2g rather than 4g/3g/2g auto. [*]Tried a different Id sim; same issue. [/list] Appears I am being blocked from using the phone, even though I don't have a phone contract with Id and they seem to be blocking Samsung A series phones obtained from other sources?

4
dancake
Civilian
4 years ago
lordceruinio
Civilian
lordceruinioCivilian
asked in Community Archive.

Samsung a50 specifications 4GB or 6GB?

Well i brought a samsung a50 yesterday and then next afternoon it arrived. I checked all from cosmetics & peripheral things, my concern is the specs of the phone. Correct me if i'm wrong or please enlighten me because i'm confuse my phone storage is 128gb but my RAM is only 4gb it should be 6gb as per the advertisement is concern, and I do a research and it always says that if i my phone had a 128 storage then it should always be a 6gb RAM. Please can some one explain it to me.. thanks xxx

3
terrywebbs
Newbie
4 years ago
Mrdee0
Newbie
Mrdee0Newbie
asked in Community Archive.

Stolen phone no option to block phone

My phone is stolen. I was able to block sim. But no option to block the phone imei. No option in the app for blocking phone. I. cant get through via phone and chat os offline. Please help me to block the phone.

1
Kevin
Newbie
4 years ago
frankintheuk
Civilian
frankintheukCivilian
asked in Community Archive.

my phone is unable to make calls

Hi Ive had my id sim for a few years. Recently it is unable to make calls. Although I can still send txt and use data. I can however receive calls. Even though I've tried it on another phone it has the same problem. When I make a call it says "your service does not allow access to this number". Any help?

2
mhairic
4 years ago
M
Newbie
MichaelMNewbie
posted in Community Archive.

No connection with android app

I've been trying to connect to the app all day and each time I get a message saying Oops Unable to connect. Please check the network settings used. I'm using the same network for all other websites, all of which are working OK. Any idea what's up and when it's likely to be fixed? I just hope it's not connected to the global Huawei hate epidemic.

4
M
Newbie
4 years ago
S
Newbie
sraperNewbie
asked in Getting started with iD.

Failed internal security checks

Both my wife and I have idMobile accounts. We actually like the service so much that we want to get extra sims for our children. Two days ago i ordered a sim and entered all the correct details. A couple of hours later I got email to say that the order had been cancelled as i had failed the security checks. I called into CPW on the way home from work and the assistant did his best but was unable to solve the problem. I phoned 7777 and TBH was useless. Trien online chat and was told to phone 0800 sales number. The person who answered was better but the only suggestion was to call Experian to see if there was anything on mu credit file. So i signed up to see my credit report and have a perfect 999 out of 999! Ok i thought let's see if my wife can order one so went through the order process carefully making sure everything was ok. Today she got the same email to say failed security check. What is going on?

22
Ryan
iD Mobile Employee
3 years ago
H
Civilian
HeatherCivilian
asked in Community Archive.

Order update - email not received?

Hi, I ordered my upgrade for my new contract phone on Sunday. I’ve paid the upfront cost of £29.99 and received order confirmation. But not had anything back for 2 days.

11
P
iD Mobile Employee
3 years ago
N
Civilian
nomiSCivilian
asked in Pay As You Go.

New Sim But No Credit

I ordered a £5 bundle pay as you go sim paid the £5 when ordering it put it in my phone for the first time but when I try and make a call it says there is no credit. I have tried calling 7777 but it's useless, I either get a we're busy message or they are closed, chat is also a joke, nobody answers. Am I missing something here? why have I no credit?

8
Rory
Newbie
1 year ago
J
Civilian
JackosCivilian
asked in Community Archive.

Using Data with a router while roaming

Hi I'm having problems connecting to the internet with my mobile router while roaming. I have set the router to and my id mobile account settings are set to roaming. What are the I need to change please.

6
Mohammed
iD Mobile Employee
4 years ago
Legs27
Civilian
Legs27Civilian
posted in Community Archive.

Quiz Planet

I was invited to join in this game by a friend. Now I am so addicted to playing. I have compelled my husband and children to play also. I nudge my husband when he’s at work to play so I can continue our game 🤪🤪 But honestly I love 💕 the fact it’s a general knowledge base quiz. It has me using my grey matter and actually researching the category subjects. The rocket 🚀 concept is fun and I like that I’ve been asked twice to create a question for the quiz. I’ve only been playing two days but I am truly addicted.

0
Legs27
Civilian
4 years ago
Don26
Civilian
Don26Civilian
posted in Community Archive.

Mr Donald S Ferguson

Please can you assist me, I am not very computer savvy and can't seem to access my bill online! Therefore I just have to wait until the amount that it is is taken from my direct debit. I know I am in the minority here but someone else may be going through for his and not say anything. Please can you find if my account can be sent to me in the old way off a paper Bill. Thankyou for your assistance and patience with me, Don S Ferguson

1
Phil
iD Mobile Employee
4 years ago
M
Miraaaaa
asked in Community Archive.

Outstanding balance??

Hi, I'm new to ID mobile. Why there is an outstanding balance in my account, and need to pay £5? What does that means and why is it exists? As I've set to pay the plan by card automatically, so it won't be any delay for the payments. Please help to solve my confusion, thanks a lot.

5
Kash
iD Mobile Employee
2 years ago
P
Civilian
pzdavisCivilian
asked in Community Archive.

Wifi Calling issues

I have a iphone SE and have good wifi at home but poor 3g or 4g coverage. I have wifi calling enabled in settings but all I get is No Service in the corner of the screen.

2
Mohammed
iD Mobile Employee
4 years ago
R
Civilian
ROSSMACL90Civilian
asked in Community Archive.

Number ported but wrong number showing on iMessage

My existing number has successfully ported over, however when replying to texts from my contacts it is always received from the temporary number ID mobile provided. Any idea why this might be the case when my existing number that I ported over shows up when calling out, rather than the temporary number. Do I have to do something in order for the temporary number to be forgotten?

15
Will
iD Mobile Employee
2 years ago
1DAISYDOG
Civilian
1DAISYDOGCivilian
asked in Community Archive.

What SIM size are your SIM cards?

WHAT SIZE OF SIM IS IT IE NANO ETC OR DO THEY SEND ALL VERSIONS

1
Ryan
iD Mobile Employee
4 years ago
E
ermower
asked in Community Archive.

Unlocking my phone

Hi, i have upgraded in the last month or so and now have a Google Pixel 3 but i want to use my old iPhone 6s as a work phone on a different network. How do i do this?

3
Ryan
iD Mobile Employee
4 years ago
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