Skip to main content

My iD.

Everything you need to know about iD Mobile.

25887 Topics
D
Newbie
darcmarcNewbie
asked in Community Archive.
USB C headphones on Samsung A20e

Hi.My Samsung A20e uses a USB type C charger and has a 3.5mm headphone Jack.I have some headphones that have a USB C connector, but if I plus them into my phones USB C port they don't work.Can I change phone settings so I can use these headphones?  Or is it just not possible to use them with this phone?Thanks Marc  

1
Ryan
iD Mobile Employee
3 years ago
Kevinmckechnie
Newbie
KevinmckechnieNewbie
asked in Community Archive.
Locked out of my app

Hi I have been locked out of ID app and account after having problem resetting info asked for security code which gave and kept resending after it and giving new code after it said something went wrong. Also want to move my number which is [Removed] over to iD and have a PAC Code which is [Removed] 

1
Ryan
iD Mobile Employee
3 years ago
R
Civilian
rach12Civilian
asked in Community Archive.
huawei psmart 2019 restart loop

My PSmart 2019 died last night and now is in a state of constant restarting but not getting past the home screen in some kind of restart loop.  Is this a known issue and is there a fix for it?

1
Mohammed
iD Mobile Employee
3 years ago
lesley123
Newbie
lesley123Newbie
asked in Community Archive.
Charged for 3 SIM cards

dear sir i am being charged for three sims yet only have two can u check this out

1
Ryan
iD Mobile Employee
3 years ago
J
Newbie
Jon DNewbie
asked in Community Archive.
New application not processed and not received contact

Hi. I applied for a new phone and contract on iD Mobile (on 4th September), and was told there was a problem/question regarding the details I provided. Someone was supposed to contact me but I have heard nothing. Are you able to assist?Jon

2
J
Newbie
3 years ago
Avabean2018
Newbie
Avabean2018Newbie
asked in Community Archive.
Login issues - can't reset password as I don't have the SIM

I am trying to login to enable me to change a payment date. I am unable to login as I do not have access to the sim card that relates to the contract. This means I can't get the security code that is required to allow me access to the online accounts screen. I have called and been through numerous chat bot phone menus but cant get through to an actual person. I dont want  a new sim. I literally want to push the payment date back by a week I don't feel it should be this hard. Send help before I loose my mind. 

5
Will
Legend
3 years ago
Tashaxoxo
Civilian
TashaxoxoCivilian
asked in Community Archive.
When will my phone be delivered?

I’m thinking of ordering a phone. I’m away Friday for a week and need phone before then, am I guaranteed delivery for next day? 

1
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
Martin BeesleyCivilian
asked in Community Archive.
Sims For Care Workers - I need 33 iD SIM cards - (buisiness)

Why is it so difficult to buy 33 sims for our care workers? We are a domiciliary care agency and we are using phones for communicating details to our staff. We would like our staff to benefit from the Samsung A41 we have issued them and looking to buy monthly sims for there own use as well as ours. They have been through so much in the past 6 months. God Bless the NHS staff for what they did but there are a lot of other professions who put themselves at risk to help others and care staff are one of them.Please reply if you can help us. 

1
Mohammed
iD Mobile Employee
3 years ago
A
Civilian
AgaCivilian
asked in Community Archive.
transfering old number

HelloIve been trying to transfer my old number online but i need transaction number to do that,i didn't recive any receipt with my phone and dont know where to get it from.My order number is 113017686

5
Will
Legend
3 years ago
Mkellacher
Newbie
MkellacherNewbie
asked in Community Archive.
sim not received after 5 days

Hello, my SIM card has not arrived, 5 working days after I was advised it would. I cannot contact idmobile as I don’t have a working phone, hence the order. Can you advise how else I can contact you to resolve this situation?

7
Ryan
iD Mobile Employee
3 years ago
johnpeterpotts
Newbie
johnpeterpottsNewbie
asked in Community Archive.
I've lost my iD Mobile number

Can anyone help please, I was with ID mobile about 6 months ago, i had a unique number with them now I’m finding lots of places that still calling it, where would this number be now, given to someone else or would i be able to reinstate it with ID or any provider

3
Ryan
iD Mobile Employee
3 years ago
nickyb
Newbie
nickybNewbie
asked in Community Archive.
Cancellation of Contract

Hi there, I need to cancel this contract for myself as I have another work one now and dont need two

1
Mohammed
iD Mobile Employee
3 years ago
JCD
Civilian
JCDCivilian
asked in Community Archive.
Topic to be renamed

Bonjour, j'ai découvert sur le relevé de ma carte de crédit un paiement en faveur de ID MOBILE, pourriez-vous m'en dire plus ? Merci.Jean-Claude Depasse.

1
Mohammed
iD Mobile Employee
3 years ago
Z6982667
Civilian
Z6982667Civilian
asked in Community Archive.
How can I access Live Chat

how can i access live chat? 

1
Mohammed
iD Mobile Employee
3 years ago
Z6982667
Civilian
Z6982667Civilian
asked in Community Archive.
Internet Browsing - does it cost?

what is Internet Browsing charge? 

3
Mohammed
iD Mobile Employee
3 years ago
Baggiboy
Newbie
BaggiboyNewbie
asked in Community Archive.
Monthly bill/recurring charge

Hi guys,I’m on a regular £5 recurring charge and we never go over this limit. In my July bill I was charged £5 22/7/20-21/08/20 and then in the August bill was charged for it again, as well as period 22/08/20-21/09/20, so £10 total, which incorrect. Any ideas how I resolve this?Thanks,M

5
Will
Legend
3 years ago
bevstead
Newbie
bevsteadNewbie
asked in Community Archive.
What is iD Mobile's contact number?

is there a customer service contact number for ID

47
andewhite
Legend
1 year ago
kriswan
Newbie
kriswanNewbie
asked in Community Archive.
Lost Sim card

I have Lost my sim card. I can’t log in to my ID account. I tried to call. I need a new SIM

5
Mohammed
iD Mobile Employee
3 years ago
Debbie 2020
Civilian
Debbie 2020Civilian
asked in Community Archive.
phone faulty

My iPhone 7 has started to play up I’ve only had it for over a month is there anyway I can send this one back and receive another or is it under warranty 

1
Will
Legend
3 years ago
C
Newbie
ChocolateflufflebunnyNewbie
asked in Community Archive.
I have had prettu awful signal since i joined iD mobile

Hi, I joined iD mobile a months ago and the best signal I can get in my house is usually one or two bars. The most I think I’ve ever had in my house is barely three bars and even when I go out it’s usually only one or two. I have checked your signal checker and it says my area has good coverage which doesn’t seem the case to me. Would there be any solutions to this such as removing SIM card or getting a replacement sim as at this point I am considering changing carrier?Thanks

3
Kevin M
Legend
3 years ago
R
Newbie
regan1234Newbie
asked in Community Archive.
pac code not working

when trying to change my number it displays that my pac code or number is incorrect 

21
Mohammed
iD Mobile Employee
3 years ago
B
Newbie
blackcurrantNewbie
asked in Community Archive.
Transferring old ID number (from lost SIM) to new ID SIM (with different number)

I got an ID about 18months ago - so all my contacts use this number.I didn’t register for an online account. No need - or so I thought, and for 18months I was right!Now I am sad! (replace this with your favourite profoundly bad language born of frustration)Since then I lost my phone. Ive replaced the phone. But since I didn’t have an online account I couldn’t cancel SIM or get a PUK code - and you CANNOT TALK to ANYBODY on the PHONE or LIVECHAT! How do I transfer my number from my lost SIM to my new SIM?? 

10
Kevin M
Legend
3 years ago
twarren
Civilian
twarrenCivilian
asked in Community Archive.
Unlock my iPhone

I want to give my mum my old iPhone 5s, as her dog chewed her phone. I put her sim in and the sim not recognising it. I rang her provider and they told me the phone needs unlocking, how do I do this please?

5
Will
Legend
3 years ago
BachSoto
Newbie
BachSotoNewbie
asked in Community Archive.
Unlock iphone 6

Hello, I bought an iphone 6 that is locked to your network. Since I don't live in a place where your network has coverage (portugal) I would be very grateful if you could help me unlock the device in order to be able to actually use it. Thank you very much

1
Will
Legend
3 years ago
Wolzee
Civilian
WolzeeCivilian
asked in Community Archive.
Cancellation - How do i?

I do not want your services anymore . Please how do I cancel

1
Kevin M
Legend
3 years ago
Terms & Conditions