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My iD.

Everything you need to know about iD Mobile.

25935 Topics
J
Civilian
JJ_LondonCivilian
asked in Community Archive.
My parents are dead.

Hi I wish to cancel the DD on my parents account - they both passed away this year.Your website makes this very difficult for me to do in a simple manner.Please advise.Thank you JJ_London

2
Kevin M
Legend
3 years ago
L
Newbie
Loulou2267Newbie
asked in Community Archive.
Credit Owed

Hi, I left iD Mobile on 28th April and my last bill states that I am owed £7.23 however have still not received it.  Can someone please advise how I can chase this up?Thank you

1
Kevin M
Legend
3 years ago
littlephish28
Civilian
littlephish28Civilian
asked in Community Archive.
how do you actually speak to anyone with this company?

Tried numerous times to contact idmobile in various ways but to no avail. I ended my contract and paid all outstanding monies months ago and yet they continue to contact me demanding more money! I do not have the phone anymore nor the number or contract so leave me alone or I will go to trading standards. I have had enough now! By the looks of it so have a lot of other people!!

1
Kevin M
Legend
3 years ago
Derekwj37
Civilian
Derekwj37Civilian
asked in Community Archive.
data only 4g

Hi All Can i ask some advice.I am looking at an ID data only SIM card. I need it to work in the UK and on the Isle of Man. I need unlimited data and ability to access 4G. Can i ask if an ID sim would work on the Isle of Man and also how good the service normally is.

1
Kevin M
Legend
3 years ago
N
Civilian
NotHappy0123Civilian
asked in Community Archive.
Disconnected From ID

To Whom This May Concern, Unfortunately my phone was disconnected due to unpaid bills. I had no reminders of unpaid bills. I have paid the outstanding amount but told my phone contract is terminated, which is totally bad bad business. So what can i do about my number, i need my number to be activated, can i have new contract or pay as go for this number? Please get back to me as this number is very important and my only form of communication. 

1
Kevin M
Legend
3 years ago
emilyshingfield
Newbie
emilyshingfieldNewbie
asked in Community Archive.
Block/bar one time codes from banks

I have recently bought a new phone and have now got a contract with ID. I am having trouble receiving one time codes from both of my bank accounts and therefore cannot access online banking on my computer or via an app. I have been in contact with my banks and they have said that because I have changed provider but kept my phone number that you may have put a block/bar on the line so I am unable to receive these one time codes. Has anyone had the same issue when changing provider to ID/or getting a new phone? What do you do?

1
Kevin M
Legend
3 years ago
D
Newbie
dimpatNewbie
asked in Community Archive.
Order Out of Stock

Hello I placed an order on Samsung S20 cosmic grey, the website stated it was in stock. However later received an email saying it was out of stock and I will receive it when its available. My current contract is due to end this week. Can you please advise when I will receive my order?

2
Kevin M
Legend
3 years ago
M
Newbie
malcsNewbie
asked in Community Archive.
Poor network coverage in Wivenhoe

For the last month network signal has been poor (CO79AF). I tried to contact ID mobile support and its impossible. Online chat is Webbot! Totally useless!There is no problem with my phone.If I stick an EE sim, I get perfect callsPlease contact the engineers, and ask them what is going on in my area?Is there a mast down or something. Just tell me whats going on, and when you expect to fix it please.I know its difficult times, but please make an effort.  

7
Kevin M
Legend
3 years ago
bifafurd
Newbie
bifafurdNewbie
asked in Community Archive.
I need a receipt for a payment made

On the 9th October 2020 I used your automated payment line to pay an outstanding bill of £77.36. This was for a discontinued contract on ID mobile.My bank account shows that the payment went through the following day, 10th October.I wish you to provide me with a receipt to prove that this bill was settled as it is affecting my ability to obtain a mortgage and causing me much distress.Thank youHoward Holmes

1
Kevin M
Legend
3 years ago
S
Newbie
Steve8Newbie
asked in Community Archive.
Billed for calling in EU - Madeira

Hi,I am currently in Madeira (Portugal) and have made a few calls to local numbers in Madeira. I have been charged for these calls, but my understanding is that the calls should have been free/only come out of my minutes as if I were in the UK making calls to standard numbers in the UK. Please can someone confirm if I have misunderstood? ThanksSteve

5
Kevin M
Legend
3 years ago
L
Newbie
libwilkoNewbie
asked in Community Archive.
How to cancel an order made today

CAN SOME PLEASE MESSAGE ME ABOUT THIS. I NEED TK CANCEL THIS FLIPPING ORDER AND NO ONE IS ONLINE OR REPLYING TO MESSAGES. I don't have an ID mobile account so can't do anything on the phone or through account. I literally bought the upgrade this afternoon and had an email to say it sout of stock. Please Please contact me ASAP  

6
W
Newbie
3 years ago
M
Civilian
maria heathCivilian
asked in Community Archive.
Pls check cancelled contract

I need urgent help please to check you cancelled my contract  The number is REMOVED I cancelled in September as I was out of plan but Lucas say there is no record of it!  I am very concerned and upset about this because I cancelled with an agreement on chat.  You can send me one final bill by post and that is it.  Re. my other phone - REMOVEDI need to set up a direct debit until I cancel next year 4 wks before plan ends.I realise my next payment is due and I can pay it by direct debit if you can arrange a date with me. 

2
W
Newbie
3 years ago
L
Newbie
LisaGaleNewbie
asked in Community Archive.
Cancellation question

Hi there,  hope everyone is well. I want to see when i can cancel a contract please.The coverage was bad to begin with, but it seems to be worse lately. I’m missing important phone calls & if calls get through they often cut out.  It’s not the phone as i have had to get a new phone recently as the one that came with the contract melted (assuming it was because of being wiped down with disinfection wipes die to COVID) I’d registered for an account as I thought I could find the info there, but none of my login info is being recognised. So hoping you can help me here? Thanks 

2
W
Newbie
3 years ago
K
Civilian
Katie SCivilian
asked in Community Archive.
contract cancellation

When my phone contract ends next month will my sim contract continue? I don’t want it to so how can I stop it? 

2
W
Newbie
3 years ago
Jim-Bob
Civilian
Jim-BobCivilian
asked in Community Archive.
How do i disconnect?

Hi. I bought an id connection for my son a couple of years ago. I have no idea of the details or log in credentials (it is in my name). My son has not used it for a year as he has an unlimited everything phone from a different provider. We have had the reminder to renew the contract or cancel but I cannot log in and can not get to speak to a human being. How do I disconnect. I have cancelled the direct debit. 

2
W
Newbie
3 years ago
R
Newbie
Ross BennetNewbie
asked in Community Archive.
Cancel Contract and Complain re Engagement

How to I cancel my contract for a phone not used for years yet I receive monthly letters for threatening legal action if the bill is not paid? I cannot get through to anyone to cancel and there’s no where online to cancel. Also how do I complain/receive recommence for this given providers are required by law to make this easily accessible?Many thanks. 

3
W
Newbie
3 years ago
Chris2345
Newbie
Chris2345Newbie
asked in Community Archive.
Can't access online complaints procedure

Hi,After going round in circles on the website, I’m totally at a loss about how to file a complaint online now. Apart from the apocalyptically unresponsive customer ‘service’ the website could use some work, since the complaints procedure page and document download both refer to a ‘raise my complaint online’ button which is nowhere to be seen.I’ll resort to post if I have to, but I’d rather get this sorted sooner. 

2
Kevin M
Legend
3 years ago
Martin666
Civilian
Martin666Civilian
asked in Community Archive.
How to cancel my plan

Hi I want to cancel my sim only plan please 

2
W
Newbie
3 years ago
Renée Stolten
Newbie
Renée StoltenNewbie
asked in Community Archive.
Bill Queries - New Customer

Hi can you confirm that you have taken a payment when I first joined and due another on the 22 nd of this month ?.. also can you confirm it’s a two year contract .. bills shouldn’t be higher than 28.99 if no other calls are made .. it’s been capped at 50.. thanks Renée Stolten 

1
Kevin M
Legend
3 years ago
P
Newbie
PJ99Newbie
asked in Community Archive.
I want to cancel my account

I am trying to cancel my account. I have logged-in to my iD mobile account, selected My account, selected Start Switching Now, selected End Your iD Mobile Plan - it tells me to contact Customer Services and Customer Services is not currently active! So how on earth am I supposed to cancel my account?

10
Ryan
iD Mobile Employee
3 years ago
M
Newbie
mohangNewbie
asked in Community Archive.
live chat not working and no phone number to call - I want to cancel my contract

how on earth am I supposed to deal with this stupid company. No person to speak to and no live chat working and no email address and Facebook messenger has a blank message, I am going round in circlesShameful customer service. I have cancelled my direct debit and want to cancel my contract - I am giving notice to ID Mobile here, the transaction number is  REMOVEDMohan

18
Ryan
iD Mobile Employee
3 years ago
K
Newbie
Kayw123Newbie
asked in Community Archive.
lost phone cant access help

Phone has been lost and cant seem to get through to anyone to figure out options! I cant log into anything as I didnt sign up to website and cant access any codes sent to the phone as its lost. Please help!

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
Maghsoud khielCivilian
asked in Community Archive.
My iD sim card order

When my ID mobile sim card is come? 

1
Ryan
iD Mobile Employee
3 years ago
AccentzP
Civilian
AccentzPCivilian
asked in Community Archive.
Is ID Pay as you go monthly SIM compatible with Realme 6 phone?

I’m looking into a new phone as my old one is knackered, the Realme 6 has caught my eye, however I am not sure if my ID Mobile Pay as you go SIM card would be compatible as I checked on a website what phones would be compatible or not, but the phone in question wasn’t mentioned even though it is a relatively new phone.I wouldn’t want to buy it to find the SIM doesn't work and then have to get a new sim with a more expensive monthly bill as that’s just hassle.

1
Ryan
iD Mobile Employee
3 years ago
T
Newbie
Toren1964Newbie
asked in Community Archive.
Registering account

I want to change contract but I cant register as it says details are wrong. Can you please help?

1
Ryan
iD Mobile Employee
3 years ago
Terms & Conditions