Question

problems with switching numbers

  • 3 September 2020
  • 3 replies
  • 57 views
Issymullin
Rank

Ever since my number was switched over, I am unable to send text messages or receive them. I am also being told that when I send text messages to people, they are receiving the same message 10 times or more in a row.

3 replies

Will
Rank
Userlevel 7
Badge +8

Hi @Issymullin,

 

That’s an unusual thing to be happening. How long ago did you port over your number? What’s the make and model of the handset you’re using?

 

Will

 

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Issymullin
Rank

Hi- I ported my number over at least a week ago.

i have an iPhone 11 Pro Max. 

Rory
Rank
Userlevel 4
Badge +6

Hi @Issymullin, can you try this for me?

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Let us know how you get on!

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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