My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20927 Topics

Bella
Civilian
BellaCivilian
asked in Community Archive.

Lost phone

I need to cancel my daughters phone as she has lost it. mobile number -removed- many thanks emily

2
Phil
iD Mobile Employee
5 years ago
E
Civilian
epicmooksCivilian
asked in Community Archive.

Locked Sim Card

I entered the wrong pin and it’s locked! What do I do?

1
Gregor
Newbie
5 years ago
T
Tracywilliams
asked in Community Archive.

Can I use my sim in Europe with no extra charges?

I am going on a cruise around Spain,Italy and France. If I make a phone call or text will I be charge or is it no different to in England?

2
Phil
iD Mobile Employee
5 years ago
Mark Keating
Civilian
Mark KeatingCivilian
asked in Community Archive.

Query

Why when I win I win five rocket, but when I lose I lose twenty?

0
Mark Keating
Civilian
5 years ago
vikkin.
Civilian
vikkin.Civilian
asked in Community Archive.

SIM activation on upgrade

I have upgraded. Have put new SIM in and gone online to activate. The SIM card holder was accidentially trhrown away yesterday. The number on the back of the SIM in not recognised when I type it in. So i now have old SIM in new phone - which is working fine. What can I do??

2
Phil
iD Mobile Employee
5 years ago
Smudger1969
Civilian
Smudger1969Civilian
asked in Community Archive.

Support

Does Id Mobil support Apple Watch series 4

1
Gregor
Newbie
5 years ago
chinadoll
Civilian
chinadollCivilian
asked in Community Archive.

Can't send SMS to shortcode?

I'm trying to set up Facebook Mobile but can't receive/send SMS to the shortcode provided. I've toggled the Premium feature (no idea what that does anyway) but doesn't work either way. My plan provides unlimited texting

1
Phil
iD Mobile Employee
5 years ago
T
Newbie
TaimoorNewbie
asked in Community Archive.

Carrier aggregation on iD Mobile

Three UK had started offering carrier aggregation for a couple of months now and I'm wondering whether iD users have this capability. I've passed many 4G+ locations on nPerf but on my phone (Voda S8), I've only recorded and seen 4G. Can anyone confirm this please? Regards, Taimoor

3
T
Newbie
4 years ago
P
Pbreckenridge
posted in Community Archive.

Moved sim to new phone, its asking for a pin number?

Existing sim... works in old phone, asks for pin number for new phone.

1
Gregor
Newbie
5 years ago
C
Civilian
cesurkalemCivilian
asked in Community Archive.

Why there is no free calls between ID to ID users?

Hello, why there is no free calls between ID to ID users? Most of MVNO’s making offers free calling between their networks. Thank you.

1
Gregor
Newbie
5 years ago
RobErsk
Civilian
RobErskCivilian
asked in Community Archive.

What APN settings do I need for TPlink device in France

When setting up the profile I am asked to set up profile name pdp type (Options are IPv4, IPv6 or both) APN type Static or dynamic APN ( I have tried mms.idmobile.co.uk) i am in Framce and this has been an issue with other providers. Help appreciated.

4
RobErsk
Civilian
5 years ago
P
Peter Corrie
asked in Community Archive.

Cancelling Contract when someone dies

We need to cancel telephone contract with ID Mobile as account holder is dead. Can't log in online, no one to answer phone and no one to live chat.. can you make this easier please for people in this situation and advise what we do

4
Will
iD Mobile Employee
2 years ago
ukmercenary
Civilian
ukmercenaryCivilian
asked in Community Archive.

PAC Code

Hello Please can I have my PAC Code I want to leave the Three network is terrible Cheers Paul S

9
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
starchaserCivilian
asked in Community Archive.

Can't text 68680 Southern station car park payment, account setup?

Need to send my car reg by text to 68680, which isn't a premium rate number, to register for disabled parking at Southern Rail car parks. Come's back with 'text failed'. Is this a setting issue with my ID account?

5
Ryan
iD Mobile Employee
5 years ago
lauramann1984
Newbie
lauramann1984Newbie
asked in Community Archive.

Why can't I log into my Account

I have not been able to log into my account on a pc or tablet for months. I have just managed to get into my app after trying for ages but I can not open my bills via the app. What is going on?

1
S
Civilian
5 years ago
GDT
Civilian
GDTCivilian
asked in Community Archive.

How to dial out of the UK ?

Good morning, I suscribed to the iD Mobile Monthly rollover offer and it is working fine within the UK. I read that I can apparently use my phone in the EU (data roaming, calls, ..). I would like to know how I can myself from the UK dial somebody living in another country of the EU (France in my case). Indeed, anytime I try to call people in France, it cancels out and I get an automatic message saying that this feature is not comprised in my offer. Regards

5
GDT
Civilian
5 years ago
Gregor
Newbie
GregorNewbie
posted in Community Archive.

ID Mobile website does not work???

Hi guys. Just a question. I cannot access ID Mobile Website for last couple of days. Is there anything wrong with my connection/browser or does anyone else has the same problem? I have tried accessing it on WiFi and 4G as well as I used Opera and Chrome browsers with no luck. Screenshot below show the error that I am getting. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/06e2a9b5-21e2-4ddf-a702-69c5cb7b5857.jpg[/img] Kind Regards

9
A
iD Mobile Employee
4 years ago
DanielleM
Civilian
DanielleMCivilian
asked in Community Archive.

Wrong country when roaming

So I'm on holiday in an EU country, my phone initially connected to the correct signal and all was fine however it then switched to a none EU neighbouring country and charged me £60 for data used in the space of three hours. What happens in this situation?

2
Ryan
iD Mobile Employee
5 years ago
S
Civilian
skellyeleCivilian
asked in Community Archive.

Connection , coverage and delayed texts

My son has a Samsung J6 on ID mobile when he calls me or anyone regardless of the others persons network provider it connects but then often he cant hear them , they cant hear him . When we send him a text he often dose not receive it until the next day , can someone explain why the general coverage and messaging and service in general appears to be so bad.

4
S
Civilian
5 years ago
Letitia
Civilian
LetitiaCivilian
asked in Community Archive.

SIM activation

i am so fed up of attempting to activate my sim card. it wont send me the "security code" so that i can activate it. o cant even do live chat as it it saying that my number isnt registered and also can't ring them because my phone is again, not registered. How am I supposed to register a SIM without a security code????

2
Ryan
iD Mobile Employee
5 years ago
D
Doc943
asked in Community Archive.

Technical Support log status

New to iDMobile and having some porting issues so Customer Services raised a log number for me for the technical team. Is there any function on the iDMobile web site or it’s Community that gives me a status update by log reference number on how this issue is progressing?

1
Phil
iD Mobile Employee
5 years ago
G
Civilian
GeenyCivilian
asked in Community Archive.

Wrong allowances restart date

My bill goes to 10 May, why don't allowances restart until 19May?

2
Ryan
iD Mobile Employee
5 years ago
J
Jodieellis
asked in Community Archive.

Google Pixel 3

[h1]I have today ordered a Google Pixel 3 in pink which is pparently on 'pre-order'. Is there any information on when I might receive it?[/h1]

1
Ryan
iD Mobile Employee
5 years ago
K
Civilian
KennethCivilian
asked in Community Archive.

Issue with ending my contract online

Once I get to the reasons for wanting to leave I can tick the appropriate circle but the continue message is below the screen and if I drag it up to try and click it and let go it disappears again without continuing!

1
Ryan
iD Mobile Employee
5 years ago
DavidEdwardKennard
Civilian
DavidEdwardKennardCivilian
asked in Community Archive.

Logging into account to check monthly bill

Every month I receive an email notification that my bill is ready to view online. However I am never able to get onto my account. I enter my recorded user name and password, but nothing happens. If I then try to click on 'forgotten' username or password, I am asked to enter my mobile number, but it doesn't allow me to enter my date of birth … the box remains grey with DD/MM/YYYY showing but I can't enter the requested date. I've tried a number of months in a row and always ended up giving up the attempt. I don't have the app on my mobile (I'm new to apps! and always struggle … I just want to be able to go online on my PC to view my account.

3
Kevin
Newbie
3 years ago
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