My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20938 Topics

S
stanners
asked in Community Archive.

unlock iphone from ID to use with EE

i recently purchased a 2nd hand phone, upon trying to put my EE SIM from my old phone in i was told the phone has been locked, the new phone had an ID SIM and so i assume locked to ID, how can i get this phone unlocked for use with my previous SIM? any help much appreciated. thanks

2
Ryan
iD Mobile Employee
5 years ago
L
laura gracia
posted in Community Archive.

PUK Number

Hello I need my PUK number

4
Ryan
iD Mobile Employee
5 years ago
K
Civilian
KltCivilian
posted in Community Archive.

No Connection in Malta

Just arrived in malta on holiday from UK I have a Sony Xperia xa1 my partner has an iPhone 5 we're both on id neither of us can make or receive texts or calls... Just keep getting this message" Network rejection cause sim not provisioned mm#2)" tried live chat switching off 4g etc with no luck I'm not happy can anyone help thanks

6
Ryan
iD Mobile Employee
5 years ago
P
Peaceand
asked in Community Archive.

Nexus 5 compatability? Won't connect to mobile network.

I've recently signed up for a sim only contract with iD mobile, switching from GiffGaff (which is working perfectly, but getting more expensive recently). The phone is an unlocked LG Nexus 5 running Android 6.0.1 - and has been on Three and GiffGaff in the past with no issues. Putting the iD mobile sim in it and viewing "Mobile Networks" in settings shows a few providers, including "iD". Tapping on iD however results in a long "registering on iD" wait, before a message saying "Can't connect to this network at the moment. Try again later". Putting the same sim in an old Samsung Galaxy S4 mini however seems to work perfectly - instantly gets the network and a data connection. Next to each other on the desk, the old Samsung picks up a phone and data signal perfectly, but the Nexus is perpetually showing a warning on the notifications saying "No Service. Selected network (iD) unavailable" I've been trying for 2 days swapping sim cards over, resetting network settings, turnin

4
Gregor
Newbie
5 years ago
dude7691
Civilian
dude7691Civilian
asked in Community Archive.

Accidentally paid my bill twice, what happens now?

Hello everyone :) Just need a bit of help getting my head around my billing page. My bill until recently was £12.99 but since the 2.5% rise, it's gone up to £13.31, no problem there. But I didn't realise the £12.99 was coming out automatically each month as I always paid it manually. As a result I now have this showing on my billing page, will I get the £13.31 I didn't need to pay back or will it just stay there only able to be spent on add ons? Thank you :) [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/62c3d350-1b2e-4397-b5d9-5f978b4de48c.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/61d09e3c-3170-47d5-92cc-3420d572c1be.jpg[/img]

1
Ryan
iD Mobile Employee
5 years ago
Wegrzyn anita
Civilian
Wegrzyn anitaCivilian
asked in Community Archive.

Closing a contract

Hi Too anitawegrzyn hi I called you and I wanted to close the contract and you did not want me help please do not want me to do this contract anymore

2
Ryan
iD Mobile Employee
5 years ago
P
Civilian
pelumiaj10Civilian
asked in Community Archive.

Upgrade info

Hi I want to upgrade to a new contract during my current billing month, if I upgrade to a new contract will I still have to pay for the old contract and the new contract too?

1
Gregor
Newbie
5 years ago
T
Newbie
Tszoros93Newbie
asked in Community Archive.

Sending text problems

Im currently having problems sending sms texts its just coming up and unable to send iv restarted my phone (iPhone 8plus) this happeneds every so often does anyone no what it could be

6
Rory
Newbie
3 years ago
Faz_Amd
Civilian
Faz_AmdCivilian
posted in Community Archive.

Data turning itself off

My data keeps switching on and off. Sometimes it works and sometimes it doesn’t

1
Ryan
iD Mobile Employee
5 years ago
felippaf
Civilian
felippafCivilian
asked in Community Archive.

Unsolicited phone calls from 02034099798 /96 when bill is not even due yet

This is happening more and more and I don't want to be harassed by this number unless the bill is actually overdue . The type of voicemail They leave is harassment because they are calling each day and leaving a message soliciting me to ring them back urgently regarding the account at times when my account is up to date or when the payment is not due yet.

1
Ryan
iD Mobile Employee
5 years ago
Amelia97
Civilian
Amelia97Civilian
asked in Community Archive.

Random extra charge on bill (£2.54)

For the last few months I have received a £2.54 charge (marked as UK) on my bill. With VAT this has increased my bill total from £10 to £13. Previous bills have the UK subheading as £0.00, so I don’t know why this has suddenly appeared. I have not used my minutes to ring premium numbers.[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/02ffae5d-e002-4577-a37e-62ee3ecff57e.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/adcd24ad-485d-4fe5-9eb0-7a669a1aab68.jpg[/img] Can anyone help?

1
Ryan
iD Mobile Employee
5 years ago
T
Civilian
ThesanCivilian
asked in Community Archive.

TFL Wifi

Three, EE ,Virgin Media,O2, Vodafone etc is providing their customers to use TFL WiFi free while they travel. Can ID customers also get benefit like this? I believe we are currently using the Three network and benefit like this will attract more customers to ID. Please see the link below. [url=https://tfl.gov.uk/campaign/station-wifi]https://tfl.gov.uk/campaign/station-wifi[/url]

5
jimr1603
4 years ago
Dizzy wiz
Newbie
Dizzy wizNewbie
asked in Community Archive.

Using iD when in the USA

I am in the US and have not been able to use my phone. The roaming has been blocked. I am furious as I could not even ring for a cab. What is the matter with ID?

1
Ryan
iD Mobile Employee
5 years ago
R
Civilian
ReetbeetCivilian
posted in Community Archive.

Activate Sim

I have a new Sim I need to activate but I can’t register for an account as I don’t know what the mobile number is. I then want to change use my current mobile number. I have unblocked phone and have a pac code ready but I can’t do anything online without registering first. Where do I find the new SIM cards mobile it’s not on the envelope the SIM card came in.

2
R
Civilian
5 years ago
Gus the Goose
Civilian
Gus the GooseCivilian
posted in Community Archive.

Are certain SIM card plans non-visible for general users?

Hey their, so I'm currently looking for SIM card upgrade plans and going through all the major comparison sites and all that, when I noticed certain[url=https://www.uswitch.com/mobiles/sim-only-deal/4d241efdeaa016e5ca0814491697d38326d6c7f1/?position=0] ID plans[/url] that are shown on the comparison websites are not available/viable on ID's own website. Initially I thought the issue lies with the comparison websites, but as I proceeded to click on the ID's SIM card plan, it transferred me to ID's checkout website and sure enough if I wanted to I could have proceeded to perches the plan. However, this plan is non-visible on ID's SIM card plans (found under My account/Manage my plan/Change my plan nor in the directory Home/Pay Monthly SIM only deal). Am I missing something obvious here?

1
Ryan
iD Mobile Employee
5 years ago
frankbutcher
Civilian
frankbutcherCivilian
asked in Community Archive.

Can I add a second account?

I currently have an ID mobile shockproof £5 capped p/m account for my eldest son. I wish to have a new sim / account for my youngest son now as the £5 p/m cap is perfect. Is this possible? I can see no way of adding a second sim on the account page.

1
Gregor
Newbie
5 years ago
J
Civilian
jidehCivilian
posted in Community Archive.

Mobile phone

My mobile is falling apart and I do not think it will survive until when it is due for an upgrade in January 2020. What options if any do I have

1
Gregor
Newbie
5 years ago
E
Civilian
Eck0312Civilian
asked in Community Archive.

Ported Number doesn't receive calls or texts

Hi there, i recently moved from o2 to ID mobile and transferred my number. After it transferred, i am able to send messages and make calls but i can't receive calls or texts from anyone else. I receive texts from own number no problem. Al if the apn settings are correct a d from the online chat i had with id, everything has transferred as it should have during the porting of the number. Can anyone help ?

5
Ryan
iD Mobile Employee
5 years ago
C
Char
asked in Community Archive.

Can't send text messages

[h3]my son cannot send or receive text messages to certain numbers but can to others the people who we have tested on are on the same network[/h3]

1
Ryan
iD Mobile Employee
5 years ago
D
Civilian
Dr DCivilian
asked in Community Archive.

Charges when calling abroad ( non Europen number)

If I’m SIM only client (paying 5 pounds months) and want to call an international number how does ID mobile charge me for the call?

3
Gregor
Newbie
5 years ago
Kellyazad1
Civilian
Kellyazad1Civilian
asked in Community Archive.

Iphone unlock problems

Hi, i bought an iPhone 6 for my daughter & it was meant to be unlocked but its not. I am on three and my sim works in it but o2 doesn't. I've checked with three and if it was a three mobile, it would already be unlocked. They said to contact id mobile as they could help. Ive tried to unlock unsing itunes and no joy as of yet. Is there any way you can help with an unlock request and find out if the iphone is lockes to id mobile? Its driving me mad now & my daughter is going crazy.

3
Gregor
Newbie
5 years ago
Tubb93
Civilian
Tubb93Civilian
asked in Community Archive.

Cancelled contract problems

Hi all, hopefully someone can help! So in February I cancelled my contract with ID due to the fact i have moved to NZ. However I am still being charged for my contract 3 months later... Unfortunately I am unable to access the web chat and it will cost me a fortune to call the contact number. How do I resolve this?!

1
Ryan
iD Mobile Employee
5 years ago
Paul Cooke
Civilian
Paul CookeCivilian
asked in Community Archive.

Tariff Information

My 86 year old mother recently purchased a Nokia 3.1 mobile phone from carphone warehouse. Her monthly tariff with ID Mobile included 250 minutes per month. What is the next traff with say 500 minutes available.

1
Gregor
Newbie
5 years ago
Juice76
Civilian
Juice76Civilian
asked in Community Archive.

New contract payment date

Hi I have just bought my son his first phone and have bought contract before his birthday on Monday next week. Please can you tell me when his month contract would start as he hasn't received his phone yet. Does it start as soon as you activate the Sim card? Thank you.

1
Gregor
Newbie
5 years ago
nogazwezza
Civilian
nogazwezzaCivilian
asked in Community Archive.

Pay monthly Only SIM

Hello! I ordered a pay monthly Only SIM and today I received an email from idmobile with this information: "We are pleased to confirm your iD mobile service. Your details are shown online at http://idmobile.co.uk/myid. You should also receive a letter confirming your details and if they are correct you don't need to do a thing. However if any of the details are incorrect you can change them online at [url=http://idmobile.co.uk/myid]http://idmobile.co.uk/myid[/url] or if you haven't already done so why not download our app from [url=http://idmobile.co.uk/app]http://idmobile.co.uk/app[/url]." My question is How can I get my login details to the account connected with my new number?

1
Kash
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?