My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20937 Topics

Mel Allen
Civilian
Mel AllenCivilian
asked in Community Archive.

death of account holder

Hi, I would like to cancel fathers contract. The only details I have of this account were transactions on his bank statement. Could someone help me to do this please? Thankyou 

1
Will
iD Mobile Employee
2 years ago
W
Civilian
willhamCivilian
asked in Community Archive.

bank declined upfront payment - help with prder please

This has been resolved by myself. Thank you  

1
Will
iD Mobile Employee
2 years ago
R
Civilian
R SCivilian
asked in Community Archive.

order update please.

Hi, order for iPhone 13 pro placed on 12th Dec, handset charge deducted from my account 13th Dec and email received to say order is still processing etc.  just want to get an update as I’m pre-empting the date being pushed back (missing Christmas!) and left in the dark like many others on here. thanks,R 

1
Will
iD Mobile Employee
2 years ago
N
Civilian
newscottemailCivilian
asked in Community Archive.

PAC Switch not accepted

Wow this entire ID Community setup is infuriating. Surely it is just cheaper and easier to just have a call centre rather than monotonous badly explained loops that don't solve the fact that I need to speak to a bloody human!My PAC Code is not being accepted, as thousands of others have stated here!Please hurry and send me a personal tailored private fucking message so it can be sorted ASAP.Should be a simple process!!!!!!!

1
andewhite
Legend
2 years ago
Dan Holvey
Civilian
Dan HolveyCivilian
asked in Community Archive.

ordered phone then seny email saying out of stock

Hi I purchased an phone the iPhone 13 thinking it was in stock but had an email straight after saying it was out of stock. This has meant I’ve had to pay money to get an old phone fixed now!! I also have no way to contact ID mobile as they have no way to contact them via email or phone . Can I be told when this is expected back in stock?

1
andewhite
Legend
2 years ago
Kokob Salu Kokob
Civilian
Kokob Salu KokobCivilian
asked in Community Archive.

mr

Hey thereI cannot  login or create my account in the apps or online; I have email and discuss this online with ID Mobile customer service the issue has not sorted out yet, can someone guide: I need to transfer the my old number from Three G to Id mobile, be able to create my online account and downloaded the app but I cannot login or register, I have the pac number available for few days now.hope someone will help Thanks kokob 

1
WelshPaul
Legend
2 years ago
T
Civilian
thealmightyspongeCivilian
asked in Your Phone & SIM.

New to ID, SIM not working

Hi, I’m moving to ID from another network and my new SIM card arrived today. I inserted it into an unlocked Oppo Reno 2 and my phone simply says “No SIM card inserted”. I have also tried it in an unlocked Oppo Reno A72 with the same result. I intend on using a PAC code to port my old number but am waiting for this issue to be resolved. I have tried multiple restarts as well as checking my settings on my phone and installed them using the online “Check my settings” tool. Is there anything that can be done to resolve this?

1
andewhite
Legend
2 years ago
S
Civilian
ShannaCivilian
asked in Community Archive.

i want to leave

I got the contract out in the carphone warehouse 3 weeks ago. I did not get the phone until 5 days after and was not able to use the phone until 2 weeks ago due to having my number changed over. When I got this contract I was leaving EE who I have had shocking service with hence why I left. I was told there is excellent coverage and a really good service (ID mobile) which it absolutely is not.I have had shocking coverage since day 1 which is not good when I’m out with vulnerable adults as my job and I can’t get hold of anyone and people have been struggling to get hold of me. It’s stressing me out. They only took my first payment yesterday. How do I leave this contract and how much is it going to cost me because this is shocking and I can’t do another 2 years of this when I rely on it.

1
WelshPaul
Legend
2 years ago
Lisa103948472
Civilian
Lisa103948472Civilian
asked in Community Archive.

I just canceled and need to reverse this

I just cancelled my ID contract and when looking at Curry's website seen an offer I want and it's with ID anyways... How can I cancel this and get an upgrade if I was eligible? Help please andnisandnis there a phone number to speak to someone or a live chat???  

1
WelshPaul
Legend
2 years ago
S
Civilian
sbennett87Civilian
asked in Community Archive.

2x sim cards not arrived

I’ve ordered 2 SIM cards, not one has arrived and it’s been a week now… I’ve had a first bill email though which is helpful…how do I contact anyone? 

1
Kash
iD Mobile Employee
2 years ago
H
Civilian
Helen mannCivilian
asked in Community Archive.

cancel my order

Please can someone contact me about my order as I want to cancel it

1
Kash
iD Mobile Employee
2 years ago
Ieuan Thomas
Civilian
Ieuan ThomasCivilian
asked in Community Archive.

imei required for stolen phone

Hi, I have had my phone stolen and need the IMEI number. Could you provide it please?

1
Kash
iD Mobile Employee
2 years ago
Chris Bird
Civilian
Chris BirdCivilian
posted in Community Archive.

I have no phone coverage

I live in Portishead outside Bristol and have had npo coverage for phone calls since this morning. Is there a general problem or is it my phone?  

1
WelshPaul
Legend
2 years ago
Naheem Gul Hussain Awan
Civilian
Naheem Gul Hussain AwanCivilian
asked in Community Archive.

Do iphone contract devices come with 24 or 12 month warranty

Im thinking about taking 24 months for iphone device. Id like to know if the contract covers 12 or 24  device warranty. Regards 

1
WelshPaul
Legend
2 years ago
N
Civilian
neilf4321Civilian
asked in Community Archive.

Confusing switch text message

Using the switch form (not via app or my account) I've entered my PAC from EE to switch over my EE mobile number to ID.Receive text message from ID to say "Good news! We're processing your PAC and we'll switch your number <ID mobile number> over to your ID account on 21/12/21."I definitely filled in the form correctly and selected PAC. Why does the text message say the ID mobile number to be switched over instead of my EE mobile number?

1
Kash
iD Mobile Employee
2 years ago
Darrol Aylott
Civilian
Darrol AylottCivilian
asked in Community Archive.

darrol

Hi my phone will not let me call out or use anything but it’s saying I’m up to date with my payment 

1
WelshPaul
Legend
2 years ago
S
Civilian
stuart3acCivilian
posted in Community Archive.

phone not arrived

I ordered phone on 29/11/21 - iphone 13You taken upfront money but not heard a word since

1
WelshPaul
Legend
2 years ago
M
Civilian
mabgabb_
asked in Community Archive.

Unable to text premium numbers

Hi, I have been trying to text a premium number, have my premium option switch on on the app but it is still not working. Help!  Thanks

1
WelshPaul
Legend
2 years ago
Michal Kane Klucz
Civilian
Michal Kane KluczCivilian
asked in Community Archive.

Pixel 6 expandable storage

Hello Team,I think you have an error on your site.There is NO expandable memory on my Pixel 6. Even if you could use SIM slot to put some microSD, your network does not provide eSIM so it’s not possible and should not be advertised as such. Sadly for me it’s too late. 

1
Kash
iD Mobile Employee
2 years ago
John Dimond
Civilian
John DimondCivilian
asked in Community Archive.

Unable to log in to My Account

When I try to log in, log in button is dead. There is a message to ensure latest version of browser is installed (Firefox). Re-installed Firefox twice - iD log in still not working.

1
Kash
iD Mobile Employee
2 years ago
J
Newbie
JamesbabaNewbie
asked in Community Archive.

Is possible to use your phone outside uk?

Is it possible to use your phone outside uk?

1
Kash
iD Mobile Employee
2 years ago
P
Civilian
Peter_CCivilian
asked in Community Archive.

Unable to make calls even though I have unlimited sim

I am unable to make calls from my mobile despite having an unlimited sim package. When trying to make a call I get told that I have reached my limit, but I shouldn’t have a limit. I am unable to call any numbers, including mobile or landline. My online account clearly shows I should have an unlimited allowance.I see that this seems to be a common problem, with several posts on the topic and the resolution being provided by the technical team.Please can you assist in resolving this issue, thanks.

1
Kash
iD Mobile Employee
2 years ago
P
Civilian
paddyyyy72Civilian
asked in Community Archive.

Price Match

Hi I have just updated my contract but have seen a better deal with affordable mobile on the three network, can this be matched??

1
Kash
iD Mobile Employee
2 years ago
Naomi Rice
Civilian
Naomi RiceCivilian
asked in Community Archive.

Data cutting out.

My data keeps cutting out even when it says I have 4G or 5G. It will just stop working and i’ll have to turn my phone on and off again for it to work. What can be done to help this problem please? 

1
WelshPaul
Legend
2 years ago
Martin Foster
Civilian
Martin FosterCivilian
asked in Community Archive.

Suspension

Outstanding balance paid and suspension not lifted after 24 hours.

1
Taye Stone
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?