My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20930 Topics

A
Civilian
andreipaulcuprianCivilian
asked in Community Archive.

Can’t send texts to android users

Hi everyone,I’m using ID for nearly one month now. Had no problem so far, but today when tried to reply to a text, it said Not Delivered, then tried different people and same problem. I’ve then activated both my phone number and email address in message settings and now I can send iMessages to iPhone users, but still nothing on android. I’ve got a iPhone 11, and previously had a 2 years contract with a different provider. I’ve kept my old number and portated to ID. I tried all the other steps that I could ( also looked at the other iPhone user who had same problem about 7 months ago…Can someone please help as I don’t know what’s the cause of this happening. Also I haven’t upgraded to IOS15, as my phone is 2 years old and possibly might make it work slower.Many thanks Paul.C

1
Kash
iD Mobile Employee
2 years ago
M
Civilian
McAndroidCivilian
asked in Community Archive.

Text Messages Not Sending

Hi,I can no longer send text messages. I get error “Couldn’t send message.”I can receive texts.   I could send them untill last night. My signal is good. I’m a long standing customer with the same phone number for years.  I have not changed or replaced my SIM card.I’ve restarted my phone twice.What can I do, please?Thanks,John.

1
Kash
iD Mobile Employee
2 years ago
Z
Rookie
ZebideeRookie
asked in Community Archive.

Unable to send sms message

I was able to send sms messages yesterday, this morning they will not send. I have a moto G8 and have checked all the settings on the phone, I have tried the suggestions on the google help page but still no luck Is there a problem with the network that would cause this?

1
Z
Rookie
2 years ago
Hussain Kashif
Civilian
Hussain KashifCivilian
asked in Community Archive.

Cant send sms

  

1
Kash
iD Mobile Employee
2 years ago
B
Civilian
BellisCivilian
asked in Community Archive.

Iphone 13 Out Of Stock

I have ordered an IPhone 13 on 26th November and later got an email to say “the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”  however I have had payment taken and have had no more contact regarding my phone. 

1
Kash
iD Mobile Employee
2 years ago
W
Civilian
WorzleCivilian
asked in Community Archive.

Student Beans Discount Didnt Work

I tried to access this student beans discount: https://www.idmobile.co.uk/student-discount-sim which is £15 a month for unlimited data, calls and texts. I logged onto my student beans account and clicked “get discount”. The page reloaded, however nothing entered my cart. I ended up purchasing a 24 month contract for £16 because I could not figure out how to access this deal :(.

1
Kash
iD Mobile Employee
2 years ago
L
Civilian
Lynn71Civilian
posted in Community Archive.

Where is my Order?

I placed an order 26 Nov 2021 and haven’t received dispatch confirmation yet?Ref # XXXXXXX please confirm status of my order kind regardslynn

1
Will
iD Mobile Employee
2 years ago
F
Civilian
Fiona.ashleyCivilian
asked in Community Archive.

s21 ultra stock

Hello I am due an upgrade and wanted to know if any s21 ultras will come into stock before Christmas please.

1
Will
iD Mobile Employee
2 years ago
Tahmeenah
Civilian
TahmeenahCivilian
asked in Community Archive.

Waiting on my IPhone 12 Pro max for weeks!!

Hi I ordered an iPhone 12pro max on contract from yourselves on 25.11.21 and am yet to receive any updates. The credit check has gone through as the money has been taken out of my account. It's been almost 3 weeks and I haven't had any form of update since the 1 email I received a day after purchasing the phone. It mentioned it being out of stock but with it coming upto 3 weeks I would have appreciated an ETA or some form of update. Left in a loophole and in need of a new phone!! 

1
Rana Afzal
Civilian
2 years ago
J
Civilian
Jamie2022Civilian
asked in Community Archive.

PAC code not accepted

The PAC code provided by my old supplier isn’t valid with ID mobile. Have spoken to old supplier they advised that the PAC code provided is correct but ID mobile advises it’s invalid. Any suggestions?

1
Will
iD Mobile Employee
2 years ago
J
Civilian
JoelWMCivilian
asked in Community Archive.

Cancellation request ignored ?

I cancelled my contract on November 27th and was giving a message saying it would terminate on the 28th. However, it has renewed and I will still be charged as usual at the end of the month. What is going on ? I refuse to pay any more since I requested to cancel the contract.

1
Will
iD Mobile Employee
2 years ago
Sarah Evnomia Wickham Kapranos
Civilian
Sarah Evnomia Wickham KapranosCivilian
asked in Community Archive.

Cancel my order

Hi I recently ordered a handset from ID mobile however I have not had confirmation thar this has been processed and would now like to cancel this order. The order number is XXXXXX.Can you please arrange to have my order cancelled today and arrange for a refund of £79 which was paid up front ASAP. Can you please confirm when this has been done? Many thanks  Sarah Wickham

1
Will
iD Mobile Employee
2 years ago
A
Civilian
ANACCivilian
asked in Community Archive.

Inable to send or receive texts

I am unable to receive or send texts with my new iD SIM card. The card is activated. I have ensured the phone number is correct in Settings and have removed the card and turned off phone. 

1
Will
iD Mobile Employee
2 years ago
Amylittlehands
Civilian
AmylittlehandsCivilian
asked in Community Archive.

Declined for a new contract?

Hi there,I’ve seen this is an ongoing issue with others. I’ve just tried to purchase a Google Pixel Pro 6 for £37.99/mo. I have now received an email stating it has been cancelled due to a credit history check, my credit history is clean and a great score. I would like someone to look into this as I have never been declined a mobile contract before? “Sorry, but we are unable to process your order (119495016).Unfortunately you didn't meet the credit check criteria required for the contract you requested.As we couldn't connect you on the contract you requested, no money/payment has been taken from your account at this point.We know this isn't the news you wanted, but all is not lost - why not check out our flexible, great value Pay-as-you-go SIMs? You can buy one without going through a credit check, and our big value bundles start at just £5.Your Credit Application For your information, here is a brief summary of how we process each credit application we receive:We use various credit re

1
Will
iD Mobile Employee
2 years ago
Eva Campbell
Civilian
Eva CampbellCivilian
asked in Community Archive.

why am i being charged extra?

i have extra charges for 14p for normal texts i have unlimited. if i don’t get an answer i will launch an complaint 

1
andewhite
Legend
2 years ago
A
Civilian
ablufiaCivilian
asked in Plans & Upgrades.

Changing plan - cannot tell type of plans are offered

I am currently on “SIM only - Pay Monthly - 1 Month - £5.00 per month - 500mins - Unlimited texts - 1GB data” plan.When I go to “Manage my plan > Change my plan” the list does not say what type of contracts these are.I want to change to the same type of plan (SIM only - Pay monthly - 1 month)

1
A
Civilian
2 years ago
sleekstone
Civilian
sleekstoneCivilian
asked in Community Archive.

Replacement Sim

My phone was stolen, I have blocked the sim, so I need a replacement sim.  Live chat is in fact a robot, and it does not offer this option. How do i get a replacement sim (for new phone). Can I continue to use the old number on the new phone?

1
andewhite
Legend
2 years ago
KathB
Civilian
KathBCivilian
asked in Community Archive.

How long does it take for out Out of Plan charges to be removed?

I checked my iD account recently and found .84p ‘Out of Plan’ charges for six text messages - even though my Plan has unlimited text messages included.  Both of these number are regularly used by me, so I queried the charge with ‘Live Chat’ and was told it was a mistake by iD and the fee would be waved (sic).  I was told “The fault is by us which is why we have compensated the amount as we had an error with the text.”. I’ve just checked my account and the charge is still showing.  Does anyone know how long it takes for this to be removed?  I know it’s not a lot of money, but I’ve absolutely no faith in iD at the moment due to all the problems my husband is experiencing with them so don’t want to pay for something that’s iD’s fault.

1
WelshPaul
Legend
2 years ago
Rebecca Shamara Herath
Newbie
Rebecca Shamara HerathNewbie
asked in Community Archive.

Cancelling 30-day contract

I have just purchased a 30-day rolling sim-only deal with unlimited data. I only need to use this SIM for 1 month. How do I make sure this is cancelled after the first 30 days and that I am not charged beyond this?

1
Ryan
iD Mobile Employee
2 years ago
W
Newbie
WatermarkNewbie
asked in Community Archive.

network down?

My daughter and I both our unable to access the network since yesterday . Is the device down? Wi-Fi is fine.

1
Ryan
iD Mobile Employee
2 years ago
bluemoonway
Newbie
bluemoonwayNewbie
asked in Community Archive.

phone no longer connecting to internet

Since this morning I can't connect to the internet on the ID network on my Pixel 6 Pro. I have tried on 3G, 4G and 5G, have reset the device, removed and reinserted the SIM and have followed the instructions on this page: https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool But it still isn't connecting to the internet. Any help would be appreciated   

1
andewhite
Legend
2 years ago
LauraC
Civilian
LauraCCivilian
asked in Community Archive.

Scam query

I’ve been contacted by someone who says they are in ID Mobile’s CEO office. They say that a mobile number has been incorrectly ported onto on of my ID Mobile accounts. The account is showing up with both the original number and the new incorrect number. The person from the CEO’s office says that I will lose my original number and has asked me for permission to give the incorrectly ported number back to ID mobile to give to correct customer. I have said that I am very unhappy at losing my number and have asked them to investigate this further. They have offered me a golden number and financial compensation for the loss of my number. I have checked through the live chat and they say the person who has contacted me does work at ID Mobile and has put notes on my account about this. But still could this be a scam to take over my original number? Has anyone experienced a simliar situation. Thanks

1
Ryan
iD Mobile Employee
2 years ago
C
Newbie
coe22Newbie
asked in Community Archive.

still being billed for a returned phone

I ordered a phone from a third party website on an ID contract. I got a message back saying it was out of stock and would t be fulfilled. A week later the phone arrived but I sent it back. I am now being billed for the contract by ID. 

1
Ryan
iD Mobile Employee
2 years ago
I
Civilian
InaRCivilian
asked in Community Archive.

Not receiving texts

Hi, I just switched from Vodafone. And I'm not getting important text messages. I tried removing sim card, switching my phone on and off. I still can't get them. Please help. I've never had this problem before with Vodafone. Phone calls are working ok. I have Samsung galaxy phone. Thank you. 

1
Kash
iD Mobile Employee
2 years ago
A
Civilian
Abbieh123Civilian
asked in Community Archive.

Details not recognised for iD port

I have entered the correct details into the switch form on the ID mobile website, but it doesn’t recognise them. The live chat also doesn’t seem to be available.. what do I do next? 

1
Kash
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?