My iD.

Everything you need to know about iD Mobile.

25127 Topics

S
Newbie
shaysmumNewbie
asked in Community Archive.

Cancel my contract/sims

I want to cancel my ID mobile plan, I do not have an account to be able to do it on the app or online, I have tried the live chat but there is never anybody free to help.Please advise ASAP, thanks 

1
Michelle
iD Mobile Employee
3 years ago
Benji1336
Newbie
Benji1336Newbie
asked in Community Archive.

PAC code issue

My pac code is valid and your app and website seems to disagree ive tried numerous times and got no where i need some help

1
Michelle
iD Mobile Employee
3 years ago
C
Newbie
caveywaveyNewbie
asked in Community Archive.

SIM not working

I have received a replacement SIM and have activated it as instructed. SIM does not appear to be working (no network). Live chat doesn't seem to be up and running.Recently switched from another network and not enjoying things so far as it's not much fun when you have a issue and can't get support from anyone at I.D mobile! 

1
Michelle
iD Mobile Employee
3 years ago
B
Newbie
Beckie1989Newbie
posted in Community Archive.

refund for cancelled order

I have been waiting for 6 days for my refund from a cancelled order. I'm waiting for £49.99 

1
Michelle
iD Mobile Employee
3 years ago
Netnogs69
Civilian
Netnogs69Civilian
asked in Community Archive.

my sim hasnt arrived

Sim not arrived

1
Michelle
iD Mobile Employee
3 years ago
N
Newbie
new-userNewbie
asked in Community Archive.

PAC transfer issue and I cannot contact customer service

Hi,I am a new iD Mobile customer, I have set up my account and submitted my PAC code yesterday.I have now received a text saying there has been a transfer issue and to contact customer service.But it seems impossible to contact customer service, the live chat simply does not work and never connects to anyone and there seems to be no way to contact by phone.What should I do?How can I contact customer service?And is iD Mobile always like this? Is it known to have terrible customer service?I am not sure if I should cancel my contract and ask for a refund as this experience is just terrible.Thanks

1
Michelle
iD Mobile Employee
3 years ago
BMcG1111
Civilian
BMcG1111Civilian
asked in Community Archive.

PAC code was successfully applied but received a text saying otherwise

Hi All, Hope you are all doing well. I’ve got screenshots (one on a PC and one from my phone app) showing twice I’ve successfully ported my new number onto my pay as you go monthly contract.  However I received a text last night stating that the ID number, last name or transaction number entered was incorrect.  I rechecked with my PAC provider, (O2) this code is correct. All my other information was correct and I can’t speak to anyone at ID, so this is pretty much the last chance saloon to keep my old number.  Any help gratefully received!RegardsBryant

1
Michelle
iD Mobile Employee
3 years ago
M
Newbie
M.hamilNewbie
asked in Community Archive.

overcharged with no explanation

I have been with ID since last August it's used by my son. I paid originally 9.99 a month and then a few months ago it went up to 10.25 but today £19.02 was taken from my account. I put a £2.50 cap on the phone when I opened the account. It's never been used and the data usage wasnt over its limit this month so no idea why its jumped up nearly 9 pound?

1
Michelle
iD Mobile Employee
3 years ago
Lolabelle
Newbie
LolabelleNewbie
asked in Community Archive.

PAC code not being accepted

I’ve been trying for a week to enter my pac code and all the app and online keeps saying is that it’s wrong. It’s not wrong. I’ve tried everything. Now I’m stuck with two phone bills and I’m getting quite panicky about that. 

1
Michelle
iD Mobile Employee
3 years ago
N
Newbie
new-userNewbie
asked in Community Archive.

Please can customer service contact me ASAP?

Please can customer service contact me?I have been trying to contact you for days and have had no luck.I am a new customer and my PAC transfer appears to have failed.It seems impossible to get any support and I am now considering cancelling my account.thank you

1
Michelle
iD Mobile Employee
3 years ago
J
Newbie
jamescharleslightfootNewbie
asked in Community Archive.

out of stock

I ordered an Iphone 11 28/11/20, after i ordered it fine i then got an email to say it was out of stock.No where in the email did they say when i would be getting my phone yet you still took payment from me even though i have no idea when i’ll be getting my phone.I just want some more information on the whereabouts of my phone and how long ill be expected to wait. 

1
Michelle
iD Mobile Employee
3 years ago
K
Civilian
Kiffer01Civilian
asked in Community Archive.

Porting number

Hi there. I sent my porting details on Wednesday about 10 am and am still waiting for the phone number to change.How long does this take? I cannot get the live chat to work on my pc either. Can someone help me please? Kiffer01

1
Michelle
iD Mobile Employee
3 years ago
JAMESM26
Civilian
JAMESM26Civilian
asked in Community Archive.

Keeping my old number

I tried to keep my number, went on website told I'd my pac code etc. Didn't hear anything for 2 days. Went on live chat spoke to someone, they said it was sorted. But then received a text saying there was an error with it. Any ideas?

1
Michelle
iD Mobile Employee
3 years ago
J
Newbie
janr4Newbie
asked in Community Archive.

Phone number not tranferred

I filled out the PAC form to transfer my old number over around 3pm on Monday, my number still hadn’t transferred over by Wednesday. I filled out the form again Wednesday afternoon and it still hasn’t transferred over (it is now Friday).When trying to find a resolution online the live chat told me to update my settings as it is an iPhone and restart the phone. This also hasn’t worked. I cannot find any phone number or email to contact customer services on the website. 

1
Michelle
iD Mobile Employee
3 years ago
L
Newbie
LW07Newbie
asked in Community Archive.

New sim not working after upgrade

I upgraded my phone and activated my sim two days ago and it’s not working.I have tried all the advice and nothing.  Online chat is never available after trying several times a day. 

1
Michelle
iD Mobile Employee
3 years ago
B
Civilian
BobbygirlCivilian
asked in Community Archive.

my number hasnt tranferred and its saying not recognised!

So I requested my old number be transferred. My old phone is no longer active on that number. But my phone still says it hasn’t got my old number. I followed the instructions on the chatbot of changing the number in settings and it’s still not working! I don’t want to lose my number! I’m thinking of going back to 3 which had proper customer service!

1
Michelle
iD Mobile Employee
3 years ago
Y
Civilian
yoyoCivilian
asked in Community Archive.

CUSTOMER SUPPORT PLEASE!!!!!!!!! Non working sim card!

How can I use my SIM card if there is NON EXISTING CUSTOMER SUPPORT?????? Live chat? PERMANENTLY GETTING THIS: “Sorry, all our Live Chat agents are currently unavailable. Please try again later.If you haven't done so already, check out the iD Mobile Community. You can search for answers or even ask a question, and one of our Community members will get back to you.” I would REALLY appreciate if SOMEBODY will contact me. THANK YOU IN ADVANCE!

1
Michelle
iD Mobile Employee
3 years ago
O
Newbie
OvenchipsNewbie
asked in Community Archive.

Number Transfer

I tried to transfer my old phone number over to my new ID sim, however have received a text message saying there was an error and to contact customer service. I can get ahold of anyone and that bot is no help. I need my old phone number due to my job!

1
Michelle
iD Mobile Employee
3 years ago
stella89
Newbie
stella89Newbie
asked in Community Archive.

sim card stolen

I need to order a new sim card but no agents working on chat I have been trying now since 7pm last night

1
Michelle
iD Mobile Employee
3 years ago
R
Newbie
RebeccafarobertsNewbie
asked in Community Archive.

phone calls cant be recieved

I transferred my number to my new phone but now I can’t receive calls or texts - I can however call other people. I can only receive calls and texts from my boyfriend who is in three network - I need help urgently as I can’t get through to anyone on the live chat or on Twitter. I was able to receive calls before my number was transferred 

1
Michelle
iD Mobile Employee
3 years ago
jiung0416
Newbie
jiung0416Newbie
asked in Community Archive.

PAC Code not working

I have recently joined ID mobile for a pay monthly contract, and I have received a PAC code from my previous supplier Vodafone. I have submitted the online request form twice, and waited two working days but my old number still hasn’t transferred. Any assistance would be greatly appreciated!

1
Michelle
iD Mobile Employee
3 years ago
A
Newbie
Amy_I_HopeNewbie
asked in Community Archive.

My phone number hasn't ported across after 3 days

I ported my number across on Tuesday but its still not coming up correctly.  I am getting a notification that it has happened when I tried to do it again but my number still hasn’t updated and I can’t speak to anyone. 

1
Michelle
iD Mobile Employee
3 years ago
Jade F
Newbie
Jade FNewbie
asked in Community Archive.

Transfer of old number

I'm having similar problems to other threads but am having zero success with the replies given.I have requested and received the PAC from EE, I've submitted the required form on iD mobile using transaction number etc, it's now been 3 days and the number has not transferred even though I had a reply saying the submission was successful.I've then attempted transferring the number via my iD profile using the number I want to retain and the PAC but the reply says I have 'entered a wrong mobile or PAC number'.This switch and new contract is quickly becoming a regretful decision and I will be looking to cancel at the earliest opportunity of this isn't resolved. 

1
Michelle
iD Mobile Employee
3 years ago
JMoore
Civilian
JMooreCivilian
asked in Community Archive.

iPhone 12 Mini in White

Hello. I’m looking to upgrade my phone and would like the iPhone 12 Mini in White. It says it’s out of stock, but I’m happy to wait. Please can anyone tell me when it will be back in stock so I don’t miss out! The chat bot didn’t understand my question, so hopefully there is a real person who is in the know that can help!

1
Michelle
iD Mobile Employee
3 years ago
gerald942
Newbie
gerald942Newbie
asked in Community Archive.

transaction number

I cannot find a transaction number  for my sim only plan. I have received the sim in the green envelope and also a letter confirming my direct debit plan. There is no transaction number on them only reference numbers and user service numbers. I have a pac code from my old network but cannot use it until i have the transaction number..You have closed my old pay monthly plan.

1
Michelle
iD Mobile Employee
3 years ago
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