My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20941 Topics

R
Civilian
Rf1987Civilian
asked in Community Archive.

Cancelled ID mobile

Hi I had a ID mobile contract which I cancelled in the 14 day cooling off period. I have received a bill which I'm trying to pay however as my SIM has been converted to PAYG I am unable to do so. Can someone from ID mobile please contact me to take payment.Thanks  

1
andewhite
Legend
2 years ago
Harvey Harwood
Civilian
Harvey HarwoodCivilian
asked in Community Archive.

Move phone number between 2 iD sims

Hello, I have bought a new iD contract and I'd like to transfer the number from my old iD sim to my new one but the iD app will not allow this as it is a PAC code from a sim of the same carrier. Other carriers seem to allow this. So can you please help me with this?

1
WelshPaul
Legend
2 years ago
Allan Pedzisayi
Civilian
Allan PedzisayiCivilian
posted in Community Archive.

my network

Last night I purchased 4gigabytes of data but it’s not working I need a response please.

1
Kash
iD Mobile Employee
2 years ago
Roxana Salazar Lucas
Civilian
Roxana Salazar LucasCivilian
asked in Community Archive.

I have not been charged my bill

I had a setback and cannot pay the invoice from the previous month (October) due to lack of money in the bank, but then I paid it online and changed the collection date by direct debit, so as not to have this problem again, but ID had I have to send the receipt to my bank yesterday, November 22, which was the new date that I set for the invoice to be charged and no ID has not done it, why? what do I do now?

1
Kash
iD Mobile Employee
2 years ago
Jonathan Chin
Civilian
Jonathan ChinCivilian
asked in Community Archive.

Cant register a account

When I try to register a account and it popping up “the details you�ve entered are incorrect. Please try again.”

1
Kash
iD Mobile Employee
2 years ago
Ghafar Ali
Newbie
Ghafar AliNewbie
asked in Community Archive.

returns

Hi last week I order iphone 13 pro but ID send me iPhone 13 can I return please.thank you 

1
Kash
iD Mobile Employee
2 years ago
G
Civilian
GeorgeFishCivilian
asked in Community Archive.

Test SIM card

I’m trying to bring my mother into the modern age but she lives in a place with terrible signal and I’m trying to get SIMs from the various networks to test out before committing to anything, some other providers offer SIMs that can be activated afterwards but I can’t see any option for that here, is this something ID Mobile offers? Cheers

1
Rory
Newbie
2 years ago
Meg Shaw
Civilian
Meg ShawCivilian
asked in Your Phone & SIM.

Dislike handset but outside cooling-off period

I have recently upgraded but the handset I have (an Oppo) is not ideal. I wanted a Google Pixel or similar, but was recommended this phone by the shop assistant in Carphone Warehouse. I don't like this phone at all but I'm outside my cooling off period. Is it possible to upgrade the handset to one more suitable? Or change it?

1
Rory
Newbie
2 years ago
D
Civilian
DL93Civilian
asked in Community Archive.

Cancelled my contract on the last day of my 14 day refund period but a further query.

Edit: it wasn’t the last day of the 14 day period. I contacted iD earlier to cancel my phone contract today, I bought it online through Carphone warehouse and I got it on the 12th. I was told that it was processed on iD’s end for me and the agent on live chat told me that I have five working days to send the phone back by post. The thing is, I’ve received no contact at all from iD saying that it’s cancelled. I’ll post the phone for return tomorrow, but does it matter that it’ll arrive outside of the 14 day period?

1
Rory
Newbie
2 years ago
K
Newbie
KerchantNewbie
asked in Community Archive.

cancel brothers contract due to death

I need to cancel my brother's contract as he died last week, how do I go about this please. Many thanks, Keith

1
Rory
Newbie
2 years ago
atkinsp209
Newbie
atkinsp209Newbie
asked in Community Archive.

bundles

How many bundles can I Que at 1 time I'm on payasyougo I'm new to id

1
Will
iD Mobile Employee
2 years ago
A
Civilian
Aleks AleksCivilian
asked in Community Archive.

Phone plan contract lost

Hi there       anyone know how can I get the phone contract plan           I have a insurance phone  and I lost th phone. They asked me th phone contract with imei   price. Model phone etc...  

1
Will
iD Mobile Employee
2 years ago
J
Civilian
JeebCivilian
asked in Community Archive.

Pooling data between SIM cards

Hi all,I have been with ID for about a year now, and I have the unlimited package on my phone. I was however wondering if there is an option to share data with another SIM card. I would like to put a dedicated mobile hotspot in the car and wondered if I could share the unlimited data with a SIM card in the hotspot?Thanks

1
Will
iD Mobile Employee
2 years ago
Stewart MacMillan
Civilian
Stewart MacMillanCivilian
asked in Community Archive.

Cap reduced text

I just had a message to say I reduced my cap to £0, I hadn't been logged in or changed this... Does it get reduced automatically? I am worried my account has been hacked so have changed the password but can't see any way of checking if there are live logins on the account. 

1
Will
iD Mobile Employee
2 years ago
MelissaK
Civilian
MelissaKCivilian
asked in Community Archive.

i want to cancel my order

I ordered an iPhone 13 but I want to cancel it since it’s out of stock. Please help me 

1
Will
iD Mobile Employee
2 years ago
Dean Kittlety
Civilian
Dean KittletyCivilian
asked in Community Archive.

new sim not working

My new id sim does not work tried everything suggested but still not got signal .

1
Siân
iD Mobile Employee
2 years ago
J
Civilian
JonPCivilian
asked in Community Archive.

1 month only sim card for UK and Republic of Ireland

I will be traveling to the UK and Republic of Ireland and only need a sim card for a maximum of 3 weeks. If I go to a Currys store and purchase the sim, do I need a credit check? I’m asking because I keep my credit accounts locked here in the USA and don’t want to unlock them while traveling. 

1
Siân
iD Mobile Employee
2 years ago
C
Newbie
Chouds
asked in Community Archive.

No signal or really poor signal

Hi the last week or so, I am really having issues when I am out and about.  I get no signal or really poor signal strength which means I can’t successfully send or even receive any texts and can’t browse the internet.  As a result I have not received some important texts on time and only when I have come home and on the WiFi do the texts come through.  My daughter is having the same issues and we can’t communicate when she needs a list as she can’t send or receive texts either.i  paying for a service we are not receiving!!!!

1
Siân
iD Mobile Employee
2 years ago
K
Civilian
KorrielindleyCivilian
asked in Community Archive.

ththtgg

Upgrades 

1
Siân
iD Mobile Employee
2 years ago
J
Civilian
JimbopsCivilian
asked in Community Archive.

new order

Hi there, I placed an order on Saturday afternoon and completed all of the online forms, my bank card was verified and has charged me the 0.01p. However, I have not recieved any confirmation emails or order numbers.I am getting several emails from IDmobile saying ive forgotten something in my basket and when I click on it its the same phone and details and its asking for all of the same information ive already submitted.Can you advise as to what might be happening as I'm kind of in limbo.Jim

1
Siân
iD Mobile Employee
2 years ago
B
Newbie
Brandon ElvidgeNewbie
asked in Community Archive.

bundle nof working

Hi, I've had a monthly pay as you go £20 bundle with unlimited everything for the past few months now and just recently its saying I've used my limit on everything even though its all unlimited. Any help would be much appreciated as I can't do much without my phone as need it for work.

1
Siân
iD Mobile Employee
2 years ago
A
Civilian
Audrey armer 670Civilian
posted in Community Archive.

re start cncelled direct debit

I have cancelled my direct debit by accident how do I restart

1
Kash
iD Mobile Employee
2 years ago
Jonathan Bellis
Newbie
Jonathan BellisNewbie
asked in Community Archive.

pac code

I would like to take my old no with me for my new contract with id. I have the pac code but am unsure how I do this as I cannot speak to anyone!!!!!!!!

1
andewhite
Legend
2 years ago
Rhian Richards
Civilian
Rhian RichardsCivilian
asked in Community Archive.

Sim card

Got my daughter new sim card but it's not working

1
andewhite
Legend
2 years ago
O
Civilian
oreilly.dermotCivilian
asked in Community Archive.

Historical Bills?

Hello,I need pdf copies of my bills from April 2020 - Dec 2020 but I can only access up to 12 months previous. Can someone email me a copy?

1
Kash
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?