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SIM card not working following SIM Swap


Lynnedouglas
Community Member

My SIM card is not working and they are saying that I’m getting a new one but I’ve never requested a new sim

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2 replies

Lynnedouglas
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 9, 2020
Lynnedouglas wrote:

My SIM card is not working and they are saying that I’m getting a new one but I’ve never requested a new sim

Saying that it will be active in 24hrs but does that mean I’m getting a new sim and new number?


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 12, 2020

Hello @Lynnedouglas,

This is shown when you activate a replacement SIM or new SIM via the app/account.

Can you confirm if you ever recently upgraded your contract?

 

If you don’t have a different SIM the only way to fix it is issuing a replacement SIM.

Let us know if you’d like us to send this out or if you managed to sort this already.

 

Mohammed