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Cancelled Contract

  • 9 October 2020
  • 1 reply
  • 40 views

I cancelled my iD mobile contract over a year ago. Then the last 3 months I started getting id Mobile monthly bills. I thought they were scam emails so I ignored them. Then I got a back statement and it seems id mobile reactivated the account and been charging me for it.

Best answer by Ryan

Hi @Mad Dee,

This sounds strange, we wouldn’t be able to reactivate a contract after it has been cancelled. We will have our Support Team send you a PM now so we can have this looked into further.

Ryan

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • October 12, 2020

Hi @Mad Dee,

This sounds strange, we wouldn’t be able to reactivate a contract after it has been cancelled. We will have our Support Team send you a PM now so we can have this looked into further.

Ryan