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Trying to get a PAC number after a return

  • 9 October 2020
  • 1 reply
  • 29 views

I have cancelled my iD contract within 14 days of joining due to non -existent signal thus meaning the phone was totally unusable. I have returned the phone and have now taken out a new contract. I need to keep my original number due to work. I have tried to request the PAC via the online account and the app but keep getting a message saying ops something’s gone wrong please log in and try again. I tried to live chat but it didnt seem to ever have anyone available. Please can someone help me get a PAC? I really need my old number back. Thank you

Best answer by Mohammed

Hello @VikkiH,

Apologies for the delayed response here.

Your contract should have been converted to a PAYG one so we can get a PAC code for you manually.

I’ve sent you a PM so we can sort this.

 

Mohammed

 

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1 reply

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 12, 2020

Hello @VikkiH,

Apologies for the delayed response here.

Your contract should have been converted to a PAYG one so we can get a PAC code for you manually.

I’ve sent you a PM so we can sort this.

 

Mohammed