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I have paid my bill twice, how do I obtain a refund?

  • 9 October 2020
  • 1 reply
  • 40 views

lpresta73
Community Member

I have paid my bill twice, how do I obtain a refund?

Best answer by Mohammed

Hello @lpresta73,

We’ll need to manually process one for you.

You can also keep this on the account as credit where the next bill payment will simply be taken from that if you’d like?

Let us know if you still want a refund and we will get someone to PM you if required.

 

Mohammed

 

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1 reply

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 12, 2020

Hello @lpresta73,

We’ll need to manually process one for you.

You can also keep this on the account as credit where the next bill payment will simply be taken from that if you’d like?

Let us know if you still want a refund and we will get someone to PM you if required.

 

Mohammed