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How can I make a Formal complaint

R
Community Member

How can I make a formal complaint?

I’ve been messed around left right and centre today and I need to get an answer/resolution.

There have been so many errors made today I have lost count. 
 

Best answer by Ryan

Hi @rosiebear16,

We are sorry to hear that you would like to make a complaint. You can read our Complaints Procedure here. Please let us know how you get on and if you need further assistance.

Ryan

 

Edit 28/10/20: Our Support Team have sent you a PM in regards to your PAC code issue.

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6 replies

Ryan
iD Mobile Employee
  • Ryan
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • October 12, 2020

Hi @rosiebear16,

We are sorry to hear that you would like to make a complaint. You can read our Complaints Procedure here. Please let us know how you get on and if you need further assistance.

Ryan

 

Edit 28/10/20: Our Support Team have sent you a PM in regards to your PAC code issue.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
P
1 person likes this
  • P
    Petershaha80
Sirukomi
Active Contributor
  • Sirukomi
  • Active Contributor
  • 15 replies
  • October 13, 2020

Phone does not work, chat does not work, complaints procedure does not work, asking for a pac to leave does not work, does anything work? Oh yes the direct debit works, very expensive for nothing. 

Khorse
R
2 people like this
  • Khorse
    Khorse
  • R
    rosiebear16
Sirukomi
Active Contributor
  • Sirukomi
  • Active Contributor
  • 15 replies
  • October 13, 2020

The complaints system does not work. Kindly send me my pac code so I can leave id Asap

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • October 15, 2020

Hello @Sirukomi,

You can request a PAC code by:

Texting PAC to the number 65075 

Or Logging into the iD app/account and clicking My Account > End my plan

Just select Yes when asked to keep the number.

Have you tried this?

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Sirukomi
Active Contributor
  • Sirukomi
  • Active Contributor
  • 15 replies
  • October 15, 2020

Tell me how do i text from a phone that does not work,?

Will
iD Mobile Employee
  • Will
  • iD Mobile Employee
  • 4103 replies
  • October 16, 2020

Hi @Sirukomi,

 

I see you’ve now been provided with a PAC in a private message.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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