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4g Upgrade

  • 19 August 2024
  • 2 replies
  • 14 views

Hello - I currently use a simple Doro phone which won’t work when 3g is switched off later this year.  I can upgrade to a 4g phone with no problem but would this mean starting a new contract?  I’ve been with ID for many years and the monthly charge has remained the same.  Many thanks for any assistance.

Hey there @juliandee, welcome to Community!

 

If you order an upgrade from the “Upgrades” tab via logging into the iD Mobile app/website, then you will continue with your same mobile number and same account, but on your new contract charge.

 

If you order a completely new contract, then you’ll not be able to directly transfer your phone number to it, and will simply have the new plan individually.

 

I hope that helps.

 

Thanks,

Tyler

Thanks Tyler.

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