I am trying to add an additional plan to my account. I get a ‘Sorry, your details do not match our records’ message about my phone number, surname, date of birth. My details are definitely correct and have not changed. Live chat told me to delete app, put phone in airplane mode, remove sim etc. I am still having the same problem. Can anyone help?
Adding new plan - Details do not match our records
Userlevel 2
How long ago did you take the plan out and did you port a number across?
I took an extra one out for my youngest and it took several days before the app recognised the details after porting of the number.
I’ve had my plan for over a year. I did port my number but the app shows my number correctly.
Userlevel 5
+6
Hi there
If you’re having issues registering or logging in, please contact us via our live-chat who can raise this further to our technical team:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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