I upgraded my plan to get more data. This was on 4th April.
I still have not got my extra data? Was sent a new sim but told I didn't have to use it. My ID app says i have 40gb but in settings on phone it says 2gb and getting a usage warning. Can somebody please advise
clare
Hey there
When you upgrade mid-plan cycle, your new data won’t be fully added until the first billing cycle is completed, and your plan will be pro-rata for payments and data until the first payment is taken for the new plan. This is because you’re changing mid-plan, therefore, you’ll get a mixture of your old and new plans data allowances and payments, as you’re not having a full month of either plan, if that makes sense?
Please read more here:
Thank you,
Tyler
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.