I bought a new phone with a plan, and when it arrived it came with a sim card. I thought maybe I was supposed to put the new sim card in and then my old number would transfer over, but this appears to not be the case. I even made the mistake of activating the new sim.
I was wondering how to make it so that I’ve just upgraded my plan instead of getting a whole new number?
+6
Morning
I can confirm you’ve taken out a new contract with a new number. Assuming you do not want a new number, you’ll need to return the Phone and SIM within the 14 day cooling off period.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
Once returned, please visit https://www.idmobile.co.uk/upgrades to upgrade your phone.
Thanks.
Thank you very much
Why are the “upgrade” deals worse than the deals you can get for a new contract? Don’t you value your customers?
+6
Hi
I’m sorry to hear you feel we don’t value our customers, if you’re not seeing an upgrade deal you’re happy with we’d recommend calling the sales team on 0207 1391 397.
Tom
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