I bought a new phone with a plan, and when it arrived it came with a sim card. I thought maybe I was supposed to put the new sim card in and then my old number would transfer over, but this appears to not be the case. I even made the mistake of activating the new sim.
I was wondering how to make it so that I’ve just upgraded my plan instead of getting a whole new number?
Morning
I can confirm you’ve taken out a new contract with a new number. Assuming you do not want a new number, you’ll need to return the Phone and SIM within the 14 day cooling off period.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
Once returned, please visit https://www.idmobile.co.uk/upgrades to upgrade your phone.
Thanks.
Thank you very much
Why are the “upgrade” deals worse than the deals you can get for a new contract? Don’t you value your customers?
Hi
I’m sorry to hear you feel we don’t value our customers, if you’re not seeing an upgrade deal you’re happy with we’d recommend calling the sales team on 0207 1391 397.
Tom
I thought I was getting an upgrade however it turned out that I have purchased a new contract. I have yet to receive the new handset. I was told by the agent on the chat that I should reject the delivery and then contact them after 24 hrs to cancel the new contract. Is this correct advice?
Hi
If the order is still open the order can be cancelled or we can request a return to sender from the courier.
However it will be easier to reject delivery and get in touch with us after this as it will avoid multiple contact.
Once we process the return at the warehouse we can get the order cancelled.
You can still go ahead with your upgrade order in the meantime.
Kash
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