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My plan details suddenly changed, please support

  • 26 June 2024
  • 2 replies
  • 32 views

Suddenly I was left with no data and when I tried to log in on th app had to re-set the details.

Now it shows 9 GB and not 63 while I have received no email whatsoever.
To be noted I was left stranded with no data (using the phone as map)

while driving when this happened - very unfortunate situation.

2 replies

andewhite
Rank
Userlevel 8
Badge +10

Forum members here can’t look at your iD account, @Surprised_User. 

Maybe try the online Live Chat at https://idmobile.co.uk/live-chat - the customer advisers work until 8pm on weekdays.

Forum member (non-iD)
Tyler
Rank
Userlevel 5
Badge +6

Hey there @Surprised_User, thank you for reaching out.

 

As @andewhite has kindly advised, we’d recommend contacting our live-chat to have them look into your account and data usage, and to see how much data you have remaining:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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