I applied for an upgrade to my existing 4Gb per month sim only contract to a 8 Gb per month contract that was the same price. (This offer was in the ID newsletter on 01/07/24). I was sent a new sim and an email today (11/07/24) but this was for a contract with a new number. I can’t find a way to get this problem resolved or to cancel this new contract.
+10
Maybe use iD online Live Chat, and get a returns authorisation for your unwanted iD order,
Return the order in the new contract cooling off period.
Thanks andewhite. I managed to cancel the new contract that they sold me instead of the upgrade.
I will not attempt to take advantage of upgrade offers in future as sorting out problems is so difficult with ID mobile.
+7
Hi
Welcome to the Community!
Sorry to hear about the issues that you have experienced.
Upgrading allows you to keep the same number with us but you can start a new contract and cancel the old one if you wish to do so.
Kash
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