PAC code.

Hi @Kris73,

Welcome to the Community!

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account.

In this case, you may be able to try the following triangle port method;

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.

https://switching.idmobile.co.uk

Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

Kash

I am moving to Vodaphone.  I would like my PAC code please

My mobile number is REDACTED]

Email:  �REDACTED]

Hi @glossy23 

To get a PAC code, to be able to move to a new provider away from Id Mobile, then text the word ‘PAC’ to 65075 whilst using your iD SIM.
The PAC code is valid for 30 days.

FYI:- PLEASE be careful of the information you provide in your posts i.e. phone number, email address etc

Hope this helps x

Thank you Decembersangel72  but it must be my package, as I cannot send messages like this.

For instance, the radio ones which say ‘just send…… to 63344’  never work with me.  Unless I just don’t know how to do it?  Many thanks though  

Hi @glossy23 
You should be able to send a request for a PAC code to this short code number as all network providers support this request format. The information I gave above was taken from the iD Mobile website so should work OK.
If not, then you can request one via your account:-

Request a PAC online

1. Log in to the iD Mobile App or My Account online.
2. Go to the My Account page and tap Thinking of Leaving.
3. Click Switch or Cancel Now.
4. Choose Get PAC code and follow the instructions.
    

With regards to not being able to otherwise use short codes with iD mobile:-

Have you checked the ‘Cap’ £ in your account??
If it is set to ONLY ‘X’ (the £ you pay month to month for your contract) then it will not allow you to send an SMS to a short code number (as there is a charge per text). 
In your account you must increase the cap amount so that it can be charged to you.
 

Here is the information with regards to call charges:-

https://www.idmobile.co.uk/help-and-advice/call-charges

If you scroll down to ‘Text or call shortcodes’ you can input the number and it will inform you of the cost.

x

Thank you Decembersangel72

All sorted now!  Thankyou SO much for your help!  

Hi @glossy23 

Glad to see @Decembersangel72 was able to help you here, thanks for the help on this @Decembersangel72.

Tom