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When upgrading plan as I’m on 3G, do I get sent a new SIM card for 4G as the plan has already registered on the app and still showing 3G?

Your SIM will already be 4g compatible; perhaps check your device’s settings.

Hi @Giggles57380 

 

As @Geluk suggests your SIM card would already be 4G compatible, probably also 5G compatible however the really old SIM cards may need replacing to achieve 5G.

 

Tom

Hi thanks for the replies, yes it’s in the settings to change from 3-4g

Hi @Giggles57380 

 

Has switching to 4G helped?

 

Tom

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