Hi @nick bullock
The deals shown via Money Saving Expert are new customer deals and not upgrades, upgrade deals are separate from new customer deals.
We’d recommend checking the iD Mobile app for upgrade/plan change offers.
Tom
Hi @nick bullock
The deals shown via Money Saving Expert are new customer deals and not upgrades, upgrade deals are separate from new customer deals.
We’d recommend checking the iD Mobile app for upgrade/plan change offers.
Tom
Hi Tom,
Thanks for the reply. It's a bit of a shame that existing and loyal customers appear to be penalized and charged more than a new customer? Surely it would be better to offer existing customers a loyalty deal that is at least equivalent, or better?
As it is, I got the contract I wanted by first chatting to a person on direct messenger, and when that didn't work because of some glitch you have in your system, someone rang me, and we sorted it out. They managed to give me the contract I wanted, (the actual one that was on your site, but not offered to me as an upgrade???) which I thought was good customer service, although it was all quite a confusing hassle to actually renew my contract that was coming to an end.
I know iD is a discount service and I very much appreciate what you do. In general, it's a great service and one I’m very happy with, once established. I just wish you’d make the renewing bit for an existing customer who doesn't just want their contract to run on, a little clearer and easier to choose something else.
Thanks
Nick.
Hey there @nick bullock, thank you for the feedback, we really appreciate that and will take it on-board.
However, we’re glad to hear you received a deal you’re happy with, and we’re glad to hear you’re happy with our services in general. Long may it continue :)
Kind regards,
Tyler